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Scott Air Force Base, IL Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,646 reviews
423 new reviews submitted this week!
99%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,646 unfiltered reviews

Starting on Page 7 of 55. Return to Page 1

5 out of 5 Stars
5 out of 5 Stars

This is the fourth time since 2018 I have worked with Mike Dapkus and his team. They are always on top of everything and I have never had an issue when it comes to closing on or refinancing a house. Awesome team and always a pleasure to work with.

5 out of 5 Stars
5 out of 5 Stars

They helped me all the way through the process and called me to let me know what was going on and they where always easy to get hold of

5 out of 5 Stars

VETERANS UNITED WERE ALL VERY FRIENDLY AND ON TOP OF THINGS EVEN WHEN THINGS WENT WRONG. THEY WERE VERY HELPFUL AND ALWAYS FOLLOWED THROUGH. I WOULD HIGHLEY RECOMMEND THEM TO ANYBODY LOOKING FOR A VA LOAN.

5 out of 5 Stars

Both Holly and Amanda were terrific. Mike was also on point - helping where he could on my specific issue with the credit bureaus.

5 out of 5 Stars

All in all I had a great experience with Veterans United. I spoke with Holly first and I did my shopping around for several other loan options and I can say without a doubt that not only did Holly win me the rate, but she won my trust. A win win I would say.

5 out of 5 Stars
5 out of 5 Stars

I heard people say they had a bad experience with Veterans United but I can honestly say I couldn’t imagine working with any other company. I continue to recommend them to anyone looking to purchase a home and will always sing their praise.

5 out of 5 Stars
5 out of 5 Stars

The entire team; Michelle Dapkus, Lindsay Doty, Jessica Erb and Michel Bravo were all amazing people to work with during our home buying decision. The team went above and beyond in their approaches in assisting us with gaining a better understanding of the home purchase process from our seemingly silly questions to understanding terms and lingo used. We are grateful to them for their patience and kindness. AAA+++ 10s across the board

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5 out of 5 Stars

Jessica Erb was also excellent. I enjoyed working with her and she also provides very timely communication.This is our third some purchase with Veteran's United. We keep coming back because of the phenomenal customer service and ease of the process. I find the app and VU portal to be very user friendly and time effective. Holly and her team set the bar high for other lenders to compete with. They are true superstars! We have already referred her to several friends looking to buy a house. Great job Holly & Jess!

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Everyone did an outstanding job. Was very helpful and helped with all our needs. Very good office and staff. I would recommend them to anyone.

4.5 out of 5 Stars
5 out of 5 Stars

It was evident that my Veteran's United loan officer and team put forth an exceptional amount of effort to meet our needs and complete the deal. They were welcoming and supportive throughout the whole process.

5 out of 5 Stars

I was very pleased with my over all experience with Veterans United team, Holly Rae did a phenomenal job, and I got money back at closing. Great job Veterans United😁

4.5 out of 5 Stars
5 out of 5 Stars

The entire team was wonderful. They were in constant contact with us every step of the way. We did most of our loan from Guam as we were in the middle of our PCS and no matter what they always responded and were accommodating of our time difference and schedule. This team made the whole process a breeze.

5 out of 5 Stars
5 out of 5 Stars

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Experience first-hand why 1,353 homeowners give us a perfect score!

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5 out of 5 Stars

I would recommend VU and Holly to anyone looking to buy a home. This process and transition were incredibly easy.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

I am really glad I chose VU at the Scott AFB location for my mortgage needs.Best regards,Dorothy Hayes, USAF, Ret.

5 out of 5 Stars

We had some miscommunication with Carol about requirements for the documents that was annoying.

4 out of 5 Stars

Holly was very helpful and answered all the many questions we had. She ran a bunch of numbers for us to make sure we had the right house.

4.5 out of 5 Stars

All the paperwork was stressful but everyone at VA united made it easy I had a lot of questions and everyone was very quick and explain everything very well

Overall Rating
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