Great experience from start to finish.
Smooth
Very stressful and problematic through the process. Delays caused problems and lack of communication through most of the process caused me not to know what was going on or what the problems were. The delay meant that I didn't have assistance to move as I would have if the closing went as planned. Another delay on the day of closing when the loan was not funded when we went to close. Several emails to sign paperwork at the last minute when I was supposed to be doing a final walk through of the house even though this could have been sent to me hours before, but just another last minute delay.
Thank you Alberto for all of the help during my home buying process during the holidays!
Veteran's United went above and beyond for our home buying experience. From the outstanding customer service, transparency, and additional services...things could not have gone better for us!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
VA United's staff for quite assistive, friendly as well as understanding of what I was seeking to accomplish. Best to them in future service to other individuals & their families who have served their country...cheers....
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Larry did awesome. Cam was ok, but was not happy that I was never informed about the closing not happening the day I was told. Also not being told to turn my auto pay off, that's not something I would automatically know. I feel this round, besides with Larry was not as flowy.
I can’t tell you how well this team works together how easy they made it for me to purchase my home.
I really hope someone reads this review. I cannot put into words how satisfied I am with this company this team the convenience of it all. Yes I highly highly recommend this team of people that help me with my home. Thank you you guys. You’re awesome.
Amazing help throughout the process!! Especially as a first time home buyer, was extremely helpful.
This team was tremendous and I would absolutely use Veterans United again. They were very communicative, always available, and very professional.
Timing could have been quicker, but things went great
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
The VU team was very helpful through the home buying process and staying on top of the things I needed to submit to get approved. I would recommend VU to other veterans.
Veterans United Home Loans is absolutely the most Professional and Caring group of people that I've worked with since I was on Active Duty from 16 July 1968 to 1 August 1994. TOP NOTCH!!!! It has been an absolute pleasure and honor to work with Justin Menard and His Professional Team!!
I would tell people to go to a local bank. Thank you for what you did di. Bit I will not give a good review, you lied toe all the way. Im not the least bit happy with the way things turned out.
Response from Veterans United
Hi Martha,
I’m really sorry to hear how unhappy you felt with the way things turned out. When you’re counting on clear guidance and hoping for a smooth process, feeling let down is incredibly frustrating, and I understand why you’d walk away with this impression.
I’d really appreciate the chance to talk with you directly and review what happened from your perspective. If you’re open to it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing your feelings about this experience. I’m here if you’d like to discuss it further.
Communication could have been better. There were a lot of unanswered calls and emails.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
My team was absolutely amazing. They helped me every step of the way. They made my first time home purchase so smooth. I can’t thank them enough!!!
We were blown away by the experience! A+
Doug and Ashlyn were superstars during this 7 month long process! Yes…I said 7 months! However, that had nothing to do with them or VU. The personal process I was going through was nebulous to say the least. Both Doug and Ashlyn were patient and always readily available to answer any questions I had. Furthermore, the communication was better than I could have ever expected! From Doug and Ashlyn’s direct text messaging to the seamless internet experience through VU’s intuitive and easy to understand website; I never once felt lost, ignored, or confused. Great work done because of the great people behind it…Doug and Ashlyn!!! The absolute definition of consummate professionals!! Thank you both so very much!!!
