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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,589

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

We appreciate your business. Helping us to refinance our home with no problems. Thank you for everything you have done for us.

5 out of 5 Stars
Would Recommend

I cannot say enough good things about my experience with Veterans United. The entire process felt seamless from beginning to end. Even when we hit a few bumps in the road, they jumped in immediately with solutions and kept everything on track for closing. Their communication was excellent, and every person I worked with was kind, knowledgeable, and genuinely helpful. Their expertise with VA loans really shows, and it made the whole experience so much less stressful.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Holly is the best loan officer we have ever dealt with!! She goes way above and beyond for us!! I will recommend her to everyone I know that is looking for a loan officer in their house purchase and selling!! She is the absolute best ever!!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

VU makes it so easy for VA loans and they understand the BAH shifts and nuances that come with a PCS that other lender do not based on previous experiences.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Great experience. Everyone was very helpful.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Holly made this difficult process workable, not being very computer illiterate. She had a patience to guide me through each step and I was finally able to complete all necessary requirements to purchase my home. I found to be a truly professional respectful and listened to me throughout this entire ordeal With her help it made this process. I won’t say simple but manageable. I get five stars above Holly and Jessica for their help in his transaction.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone in VU is awesome! Helped us a lot thru the whole process! Thank you VU team!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Great work! Veterans United made purchasing our home a breeze. No headaches, and no bumps in the road. I love the team for their patience even when we were running out! I want thank Michelle, Jessica, Lindsay, Abbie, Teresa, and most of all Brad Copelin for dealing with us in this Midwest weather. Also the people who help us that I left out and/or didn't mention.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Overall, we had a fantastic experience with Veteran's United. The entire team was extremely knowledgeable and made our home purchasing journey a smooth one.

5 out of 5 Stars
Would Recommend

Could not ask for better support any time of day! Holly is the best!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

5 Stars ReviewMichelle and her team at the Scott AFB office were amazing.From the moment I we started the loan process I was blown away by the professionalism, friendliness, and attention to detail shown by the entire team. Every aspect of the service exceeded my expectations—prompt responses, clear communication, and a genuine willingness to go above and beyond.

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See all 1,589 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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