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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,496

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I think if this team made it any easier, they would have moved my hand to sign documents for me, but that feels illegal so I'm glad we didn't. Even when I was getting worried about financial obligations, Holly was able to talk me through a lot of options to help relieve the stress. I never thought going into so much debt would be this enjoyable!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The Veterans United Team made our refinance extremely easy resulting in closing ahead of planned date. We would certainly recommend this team to fellow veterans and friends looking to buy a new home or refinance a current mortgage.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

Megan’s work was asked several times to provide documents that they had already been provided. It was different people asking for the same thing which I think could’ve been resolved within VU rather than reaching out.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Very professional and kept us up to date on everything

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Both Holly and Amanda were terrific. Mike was also on point - helping where he could on my specific issue with the credit bureaus.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Jessica Erb was also excellent. I enjoyed working with her and she also provides very timely communication.This is our third some purchase with Veteran's United. We keep coming back because of the phenomenal customer service and ease of the process. I find the app and VU portal to be very user friendly and time effective. Holly and her team set the bar high for other lenders to compete with. They are true superstars! We have already referred her to several friends looking to buy a house. Great job Holly & Jess!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone did an outstanding job. Was very helpful and helped with all our needs. Very good office and staff. I would recommend them to anyone.

5 out of 5 Stars
Would Recommend

The entire team was wonderful. They were in constant contact with us every step of the way. We did most of our loan from Guam as we were in the middle of our PCS and no matter what they always responded and were accommodating of our time difference and schedule. This team made the whole process a breeze.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

I am really glad I chose VU at the Scott AFB location for my mortgage needs.Best regards,Dorothy Hayes, USAF, Ret.

4 out of 5 Stars
Would Recommend

Holly was very helpful and answered all the many questions we had. She ran a bunch of numbers for us to make sure we had the right house.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United was fantastic to work with. I loved the ease of their online site, it made uploading documents so easy. And the to-do list was so convenient, I always knew what had to be done. Their communication is top notch. Highly recommend!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thank you all for making this an awesome experience. You made my home buying experienc an enjoyment and I can't cant say thank you enough for all your hard work. You guys are fucking awesome and you rock! Thank you so much again!

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See all 1,496 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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