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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,452

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,452 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

Everyone did an outstanding job. Was very helpful and helped with all our needs. Very good office and staff. I would recommend them to anyone.

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

It was evident that my Veteran's United loan officer and team put forth an exceptional amount of effort to meet our needs and complete the deal. They were welcoming and supportive throughout the whole process.

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

I was very pleased with my over all experience with Veterans United team, Holly Rae did a phenomenal job, and I got money back at closing. Great job Veterans United😁

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

The entire team was wonderful. They were in constant contact with us every step of the way. We did most of our loan from Guam as we were in the middle of our PCS and no matter what they always responded and were accommodating of our time difference and schedule. This team made the whole process a breeze.

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

I am really glad I chose VU at the Scott AFB location for my mortgage needs.Best regards,Dorothy Hayes, USAF, Ret.

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

We had some miscommunication with Carol about requirements for the documents that was annoying.

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

4 out of 5 Stars
Would Recommend

Holly was very helpful and answered all the many questions we had. She ran a bunch of numbers for us to make sure we had the right house.

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

4.5 out of 5 Stars
Would Recommend

All the paperwork was stressful but everyone at VA united made it easy I had a lot of questions and everyone was very quick and explain everything very well

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

Overall a fantastic first time home buying experience. I was kind of nervous not having a local team, but Holly took care of everything like she was right next door. 10/10!

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

The team communicated so well every step of the way, it made the loan process very simple and stress free. I recommend Veterans United to everyone embarking on the home buying journey.

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Mike’s team was very helpful with our home purchase. We were moving from Texas to Illinois and had limited time to look at homes. Mike was flexible and made time to meet with us while we were visiting Illinois. The long distance communication was great as we processed to our closing date.

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

We had the pleasure of working with Michelle and her team, and we cannot recommend them highly enough. Not only did they provide exceptional service throughout the lending process, but they also went above and beyond by offering invaluable tips about the local area and other useful information! Their dedication and extra effort made the experience as smooth and enjoyable as can be.

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

headshot image of Michelle Dapkus

Loan Officer: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Veterans United Home Loans was a great company to work with. Everyone went out of their way to make sure we understood what was happening at every step of the way. Couldn't have found a better group to work with. I would recomend them to anyone thinking of purchasing. Thank you everyone!!!

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

Mike and his TEAM made the whole stressful process very easy and manageable. They guided us step by step. Mike and his TEAM answered every question we had. Thank you for everything.This dream home (for us) is more than what we can ask for.Robin and Harry

headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Holly was AMAZING! She was so quick and was able to do a two-week close for me. She made me feel safe and comfortable all steps of the way, and I never had to worry if she wanted my best interest. I would do the house process a million times over with her!

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

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See all 1,452 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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