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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,474

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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Showing all 1,474 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

Megan’s work was asked several times to provide documents that they had already been provided. It was different people asking for the same thing which I think could’ve been resolved within VU rather than reaching out.

5 out of 5 Stars
Would Recommend

I had a very positive experience using Veterans United. I would recommend them to family and friends.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Very professional and kept us up to date on everything

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This is the fourth time since 2018 I have worked with Mike Dapkus and his team. They are always on top of everything and I have never had an issue when it comes to closing on or refinancing a house. Awesome team and always a pleasure to work with.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They helped me all the way through the process and called me to let me know what was going on and they where always easy to get hold of

5 out of 5 Stars
Would Recommend

VETERANS UNITED WERE ALL VERY FRIENDLY AND ON TOP OF THINGS EVEN WHEN THINGS WENT WRONG. THEY WERE VERY HELPFUL AND ALWAYS FOLLOWED THROUGH. I WOULD HIGHLEY RECOMMEND THEM TO ANYBODY LOOKING FOR A VA LOAN.

5 out of 5 Stars
Would Recommend

Both Holly and Amanda were terrific. Mike was also on point - helping where he could on my specific issue with the credit bureaus.

5 out of 5 Stars
Would Recommend

All in all I had a great experience with Veterans United. I spoke with Holly first and I did my shopping around for several other loan options and I can say without a doubt that not only did Holly win me the rate, but she won my trust. A win win I would say.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I heard people say they had a bad experience with Veterans United but I can honestly say I couldn’t imagine working with any other company. I continue to recommend them to anyone looking to purchase a home and will always sing their praise.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire team; Michelle Dapkus, Lindsay Doty, Jessica Erb and Michel Bravo were all amazing people to work with during our home buying decision. The team went above and beyond in their approaches in assisting us with gaining a better understanding of the home purchase process from our seemingly silly questions to understanding terms and lingo used. We are grateful to them for their patience and kindness. AAA+++ 10s across the board

5 out of 5 Stars
Would Recommend

Jessica Erb was also excellent. I enjoyed working with her and she also provides very timely communication.This is our third some purchase with Veteran's United. We keep coming back because of the phenomenal customer service and ease of the process. I find the app and VU portal to be very user friendly and time effective. Holly and her team set the bar high for other lenders to compete with. They are true superstars! We have already referred her to several friends looking to buy a house. Great job Holly & Jess!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars
Would Recommend

Everyone did an outstanding job. Was very helpful and helped with all our needs. Very good office and staff. I would recommend them to anyone.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

It was evident that my Veteran's United loan officer and team put forth an exceptional amount of effort to meet our needs and complete the deal. They were welcoming and supportive throughout the whole process.

5 out of 5 Stars
Would Recommend

I was very pleased with my over all experience with Veterans United team, Holly Rae did a phenomenal job, and I got money back at closing. Great job Veterans United😁

5 out of 5 Stars
Would Recommend

The entire team was wonderful. They were in constant contact with us every step of the way. We did most of our loan from Guam as we were in the middle of our PCS and no matter what they always responded and were accommodating of our time difference and schedule. This team made the whole process a breeze.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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See all 1,474 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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