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Scott Air Force Base, IL Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
418 reviews
644 new reviews submitted this week!
99%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 418 Army service member reviews

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

I had the pleasure of of working with Holly Ray and she was very pleasant and patient in our home buying journey. She had knowledge of the process and was very informative on every process in our home buying journey we closed on the 3 of August and I’m happy to say to road was smooth with a very pleasant home loan office who wrote to you, Mrs. Holly Ray and team! Also thank u as well Jessica she was pleasure to assist as well!

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4.5 out of 5 Stars

Staff communicates well and are clear on needs and expectations. Very kind and willing to answer questions.

5 out of 5 Stars

This Veterans United team was absolutely awesome. They were very honest and upfront from the beginning. They were dedicated to getting me and my family into our new home by working tirelessly and quickly everyday until closed. We could have not been more satisfied. Thank you!

5 out of 5 Stars
5 out of 5 Stars
Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
5 out of 5 Stars

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5 out of 5 Stars
5 out of 5 Stars

From start to finish, working with Michelle, Lindsay, Alex, and Jessica at Veterans United was an absolute 10/10 experience. Buying a home can be stressful, but this team made the entire process feel smooth, organized, and honestly… way easier than I expected.Michelle sets the tone —knowledgeable, responsive, and always one step ahead. Every question I had (and there were plenty) was answered quickly and clearly, which gave me a ton of confidence throughout the process.Lindsay was incredible on the coordination side. She kept everything moving, made sure I knew exactly what was needed and when, and never let anything fall through the cracks. I always felt like I was in good hands.Alex brought a level of professionalism and attention to detail that really stood out. Everything was handled thoroughly and efficiently, and I never once felt like anything was being rushed or overlooked.And Jessica—just outstanding. Super helpful, easy to work with, and always willing to go the extra mile to make sure things stayed on track. You can tell she genuinely cares about the customer experience.What really stood out about this group is how well they work together. It felt like a true team effort the entire time—communication was seamless, expectations were clear, and they made what could have been a complicated process feel straightforward and even enjoyable.If you’re buying a home and have the chance to work with this team at Veterans United, take it. You won’t find a better group to guide you through it.

5 out of 5 Stars

Holly Ray is and was absolutely amazing. She was always there for us when we had any questions and helped our loan process be as smooth as possible. Can't recommend her enough!

5 out of 5 Stars
5 out of 5 Stars

I was so happy that my process went very smooth and Holly was very good at what she does if you follow what she tell you ot will ho very smooth

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Experience first-hand why 1,338 homeowners give us a perfect score!

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5 out of 5 Stars

Mike and Jessica were nothing short of a blessing to work with to complete our home purchase. They were always in contact and never hesitated to answer any questions I had for them. The process and end result honestly could not have went any better than it did. Thank You!

5 out of 5 Stars

Very easy to work with and thorough.

5 out of 5 Stars
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars

I will never go anywhere else for my home buying/selling needs

5 out of 5 Stars
5 out of 5 Stars

This is our second loan through VU and each time the experience was greater !!! Holly Ray is the BEST EVER !!!

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