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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,496

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
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5 out of 5 Stars
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Holly Ray was expectational! She is so informative and made the process so much easier!

5 out of 5 Stars
Would Recommend

I think if this team made it any easier, they would have moved my hand to sign documents for me, but that feels illegal so I'm glad we didn't. Even when I was getting worried about financial obligations, Holly was able to talk me through a lot of options to help relieve the stress. I never thought going into so much debt would be this enjoyable!

5 out of 5 Stars
Would Recommend

The Team at Veterans United has helped us understand and appreciate what great customer service is. 10 across the Board they Rock!

5 out of 5 Stars
Would Recommend
Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
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5 out of 5 Stars
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I got so lucky with my selection of my home loan team. They all worked amazing together and so fast. I am so grateful that I had this team!

5 out of 5 Stars
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5 out of 5 Stars
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This is my third time coming back to Veterans United Home Loan. I will not use any one else! The team is professional, fast and we easily to work with. I would highly recommend them.

5 out of 5 Stars
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5 out of 5 Stars
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10/10, would recommend to a friend. Absolutely G.O.A.Ted

5 out of 5 Stars
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4 out of 5 Stars
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Megan’s work was asked several times to provide documents that they had already been provided. It was different people asking for the same thing which I think could’ve been resolved within VU rather than reaching out.

5 out of 5 Stars
Would Recommend

I had a very positive experience using Veterans United. I would recommend them to family and friends.

5 out of 5 Stars
Would Recommend

Very professional and kept us up to date on everything

5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars
Would Recommend

They helped me all the way through the process and called me to let me know what was going on and they where always easy to get hold of

5 out of 5 Stars
Would Recommend

VETERANS UNITED WERE ALL VERY FRIENDLY AND ON TOP OF THINGS EVEN WHEN THINGS WENT WRONG. THEY WERE VERY HELPFUL AND ALWAYS FOLLOWED THROUGH. I WOULD HIGHLEY RECOMMEND THEM TO ANYBODY LOOKING FOR A VA LOAN.

5 out of 5 Stars
Would Recommend

Both Holly and Amanda were terrific. Mike was also on point - helping where he could on my specific issue with the credit bureaus.

5 out of 5 Stars
Would Recommend

All in all I had a great experience with Veterans United. I spoke with Holly first and I did my shopping around for several other loan options and I can say without a doubt that not only did Holly win me the rate, but she won my trust. A win win I would say.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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The entire team; Michelle Dapkus, Lindsay Doty, Jessica Erb and Michel Bravo were all amazing people to work with during our home buying decision. The team went above and beyond in their approaches in assisting us with gaining a better understanding of the home purchase process from our seemingly silly questions to understanding terms and lingo used. We are grateful to them for their patience and kindness. AAA+++ 10s across the board

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See all 1,496 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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