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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

1,232

Total Customer Reviews

98.9%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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3
2
1

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5 out of 5 Stars
Would Recommend

We are so grateful for all the great work and dedication to making our dream come true.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

No questions I will recommend this team to all my friends and family if they are looking at buying a home. From start to finish all they want to do is help you get the home of your dreams with out the nightmares of the process.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Professional, friendly people that really know what they are doing. Customer service was outstanding, which is very rare these days. Mike lived up to his stellar reputation in the real estate world. Mike, Jessica, et al., were a pleasure to work with and stayed on top of everything. It was a real pleasure working with them. I had heard that Mike and Veteran's United were the BEST in the MidWest, and they certainly proved that to me!

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Keep up the amazing work!

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

The process was not very long and contrary to any of the negative things people are out there saying. VU has successfully served my family and I as well many many other Veterance. Veterance United made my dream of becoming a home owner come true. I will always recommend VU to any Vet that's looking to break the chains to leasing to become a home owner.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

The customer service at Veterans United is top notch. They care about you and make sure that any questions that you have get answered and that all of your needs as a home buyer are met. They really do make you feel like family, I love VU!!

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

Veterans United made the entire home buying process very straight forward, efficient and simple. The My Veterans United online portal is very intuitive and simple to use for providing information to VU. Overall, the entire experience was very positive for us; we would be happy to refer Veterans United should we have the chance to do so.

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Working with Michelle and Jessica was a great experience and painless. Home loan processes are never the most fun activity but going thru Michelle and Jessica removed the headache. The “to do” list and quick review on their side made this process great! Keep up the great work ladies!

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

Overall made the process easy to understand and simple to get through.

Branch Manager: Michelle Dapkus

NMLS# 1237812

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5 out of 5 Stars
Would Recommend

The team at Veterans United were always invested in my home buying process. My experience was not as I expected, it was more than I ever expected. They are truly dedicated to the American veteran and live up to their name.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Veterans United made my home buying process very convenient that it alleviated a lot of stress of buying a home.

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend

This office out of Scott Air Force base is superb.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

VU will help you every step of the way to purchase your new home. No worries on the loan, all of the work is done for you! So simple!! The communication and commitment they strive for reassures the buyer through the entire process. Thank you Veterans United!

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

The whole process from beginning to final close was made much easier because of the knowledge and professionalism from the entire team, especially Mike Dapkus and Holly Ray.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Veterans united was on top of things since we started looking for a home in Dec we had a few hiccups but Veterans United helped get things squared away their patience and zeal to get us into our dream home amazed me Holly was really on top of things and we're grateful for her and she did I would highly recommend Veterans United Home Loans.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Highly recommended. Make them your first and only stop.

Loan Officer: Mike Dapkus

NMLS# 278249

2.5 out of 5 Stars

I was very upset with the last minute "requirements" that were placed on us. Title essentially required me to route paper work through my COC to verify that it doesn't cost me money to live on the ship while my family lives in FL. Essentially putting into question my word, and my ability to pay. I litterally have one of the highest credit scores and I'm still being questioned and having to jump through hoops for a loan. As a whole I was pretty disappointed with my service and felt taken advantage of. To this day I still don't understand why the costs at closing couldn't have been rolled into the loan. I guess it doesn't matter now just frustrated because I have to wait longer to give my faimly the things we want in our house.

Response from Veterans United

Jacob, the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Although we can not be responsible for the actions of thrid party companies such as the title company, we do share that stress with you. Please reach out to us if you would like to discuss your experience further

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Want to save money like you have never dreamed of when buying a house or refinancing! If so, call Michelle Dapkus and watch her and her team work their magic!!! Extremely knowledgeable, very pleasant to work with and very positive personality. I very seldom take the time to send in reviews on people or businesses. Michelle and her team are very much deserving of this review!!! This is a definite Pay it Forward deal!!

Loan Officer: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Working with the united team was a pleasant experience.

Loan Officer: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Awesome customer service.

Loan Officer: Michelle Dapkus

NMLS# 1237812

More Reviews

See all 1,232 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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