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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

704

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
630
4
60
3
10
2
3
1
1

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5 out of 5 Stars
Would Recommend

I usually don't leave comments regarding a service I got unless they are truly outstanding. My loan specialist, Michelle Dapkus and my transaction coordinator, Jess Manfredi guided me in every step of the way and ensured a a very smooth process. The service they provide is the best in the business.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

They actually return your phone calls. When trying to use other lenders in the past. I would wait days to weeks for a response. Jess responded within hours!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

My wife and I feel so Blessed to have had the experience and pleasure of being able to purchase our home through the services of Veterans United.In buying homes over the past 50 years, we have never experienced a more professional, personal, and sincerely committed effort on behalf of the entire staff than we did working with the folks at Veterans United. Everyone was so knowledgeable, responsive, and friendly, and truly cared that we had the best experience possible in achieving our dreams. AND WE DID!Without reservation, we highly recommend Veterans United for your home financing!!

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

I will recommend VU, am in my lovely condo, thanks to the professional help I received from the team at VU.

Branch Manager: Mike Dapkus

NMLS# 278249

4 out of 5 Stars
Would Recommend

Home buying is a nerve wracking experience. Veterans United has a team of knowledgeable people there to assist every step of the way. They are very professional. I was recommended by a fellow Veteran and would also recommend Veterans United to anyone wanting an outstanding company to help in the daunting home buying process.

Branch Manager: Michelle Dapkus

NMLS# 1237812

4 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

You are all awesome!

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend

I like the way they help me with improving our credit scores it didnot take long they were very helpful on everything no long waiting periods like most companies or they will tell you to try again in 6 months, not Vet United thanks to everyone that was apart of this process

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

everyone that helped me with this process were amazing and always there if I had questions or concerns

Branch Manager: Mike Dapkus

NMLS# 278249

4 out of 5 Stars
Would Recommend

Staff was very helpful. Some nuances on the site asking for documentation then being asked via email was not as fluid as you would expect. I brought this up and the agency made corrections in a timely manner. Not unique to VU is the last minute "Underwriter" comments about needing X,Y,Z 3 days prior to closing when all the documentation has been idle for days

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Everybody in their office was wonderful, I don't know if I could have made it through this, without their support and always great attitude

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Jess Manfredi was outstanding and very helpful during the whole loan process!!

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

I received excellent service through out my home buying experience. The team at Scott Air Base were prompt courteous and totally responsive. I would recommend that all veterans run to see Mike Dapkus at Scott Air Base.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Extremely helpful and answered all of my questiobs quickly and professionally.

Branch Manager: Mike Dapkus

NMLS# 278249

3.5 out of 5 Stars
Would Recommend

Too many hoops to jump through. Some bordering on ridiculous. Not accepting a certain appraisal because he's not on "the list"?

Loan Officer: Bill Cummings

NMLS# 315444

5 out of 5 Stars
Would Recommend

Amazing group of people We purchased a home “for sale by owner” and everyone involved went above and beyond. Answering questions from both parties buyer and seller. I did not know what to expect because this was our first home but they treated us with the most respect and where so helpful.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Mike Dapkus and his team were fantastic. They were always approachable if I had questions to ask and 9/10 times they answered my question before I was able to ask it showing their knowledge and great customer service.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

The Veterans United Team near Scott AFB were absolutely amazing. They were patient with us as we called and asked questions. They were very helpful and always provided clear directions for us every single step of the way through purchasing our first home.

Branch Manager: Mike Dapkus

NMLS# 278249

4 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Cummings

NMLS# 315444

5 out of 5 Stars
Would Recommend

Fantastic experience, we had to close ahead of schedule and they delivered flawlessly. Great communication!

Branch Manager: Michelle Dapkus

NMLS# 1237812

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See all 704 unedited, unfiltered reviews from Veterans United of Scott Air Force Base, Illinois customers who completed our post-closing satisfaction survey.

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- or visit us at -
735 Seibert Road, Suite 3, Scott Air Force Base, IL 62225
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.