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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,620

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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5 out of 5 Stars
Would Recommend

Holly and the entire VU team was beyond outstanding. Buying a home was an intimidating process for me but Holly made it feel so comfortable and effortless. She took the time to get to know my situation and was honest and upfront about setting expectations and making sure I understood every step of the process. Her communication and explanations of real estate lingo far exceeded my expectations, especially when trying to juggle work, family, and moving. The entire process was smooth and straightforward. I recommend her and her team every time if you are on the fence or unsure about who to go with. She made my goal of a better home for my family a reality!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Holly and the team were fantastic! They’ve simplified the process and made collecting documents and communicating so seamless. Not enough positives to say about the care our family received!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The team at Scott AFB was absolutely phenomenal! Every question or concern I had was promptly addressed whenever I needed assistance. They truly went above and beyond for me, especially given the additional challenges we faced with my loan in particular. Their dedication and support made the process smooth and stress-free. I highly recommend them without hesitation!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Staff communicates well and are clear on needs and expectations. Very kind and willing to answer questions.

5 out of 5 Stars
Would Recommend

This Veterans United team was absolutely awesome. They were very honest and upfront from the beginning. They were dedicated to getting me and my family into our new home by working tirelessly and quickly everyday until closed. We could have not been more satisfied. Thank you!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Holly was amazing to work with! She was very thorough and helpful during my first time home buying experience. I would highly recommend her and Veterans United to anyone I know who is planning on buying!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Michelle, Jessica, Jonathan, and the rest of the team were amazing!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Holly Ray is and was absolutely amazing. She was always there for us when we had any questions and helped our loan process be as smooth as possible. Can't recommend her enough!

5 out of 5 Stars
Would Recommend

We appreciate your business. Helping us to refinance our home with no problems. Thank you for everything you have done for us.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I was so happy that my process went very smooth and Holly was very good at what she does if you follow what she tell you ot will ho very smooth

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I cannot say enough good things about my experience with Veterans United. The entire process felt seamless from beginning to end. Even when we hit a few bumps in the road, they jumped in immediately with solutions and kept everything on track for closing. Their communication was excellent, and every person I worked with was kind, knowledgeable, and genuinely helpful. Their expertise with VA loans really shows, and it made the whole experience so much less stressful.

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See all 1,620 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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