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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

729

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
654
4
61
3
10
2
3
1
1

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5 out of 5 Stars
Would Recommend

My fiance and I had a great experience with our home loan process from start to finish with Veterans United team members Michelle Dapkus and Jess Manfredi! We highly recommend Veterans United with your home loan (Scott AFB Office). They provided exceptional service geared towards meeting our needs with our home loan!Pre-Approval and Closing with Michelle was a breeze! Great customers service, and she was well prepared at closing for things to run so smoothly! Throughout the process we were able to correspond either directly in the office with them and online to make things an easier process and to get our questions answered; which is very important with your home loan!Jess Manfredi is an exceptional loan officer/assistant! She was very well prepared! She was able to answer everything and get the job done. Great customer service too with a wonderful personality. She answered all of our questions professionally and accurately and we had a lot of questions :)Her enthusiasm and help throughout the whole process was much appreciated along with her wonderful demeanor to meet our needs for our loan!Michelle and Jess make a great team and they both are great assets to your company!KJ (Please note: "use my initials only" for the review page etc and no pictures) Thanks!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

The VU team made our home buying process as seamless and stress free as humanly possible. We greatly appreciate all the hard work.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Michelle Dapkus is an incredible loan officer. She is professional, competent, knowledgeable, and friendly. We are very happy with her and Veterans United. As our third home buying experience, this has bee the easiest and the most friendly.

Branch Manager: Michelle Dapkus

NMLS# 1237812

4 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Cally Matthews

NMLS# 1555794

5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Great company! Great service for VA loans and explanation on using them. We would highly recommend this team to anyone. Our process was smooth and fast with updates and personal guidance along the way. We felt like a person, not just a number.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Highly recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

I've always had a phenomenally awesome experience with the Scott AFB Veterans United office. Presonally, I've refinaced a home loan as well originated a home loan through Mike and his team. This is a phenomenally awesome crew that is accessible, professional and knowledgeable. I would without reseevation, highly recommend Mike and his team. My experience has always been great. From the initial ask for VA spending authorization letter on a Saturday (which by the way, was after duty hours but none the less, Mike quickly provided me a letter so I could view a home I was interested in on short notice)...to attending the closing on a almost 6 month long deal Mike's become a friend and someone I trust. Can't say enough great things about Mike and his team.

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

I would highly recommend Mike and his team they are very professional and compassionate about getting the process done for you to get you to your new home

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

The entire team at VU is helpful, respectful, responsive and courteous! It felt like I was working with family, because they all treated me with such kindness and gave me the best personalized service I have ever had! Thank you VU!

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Veterans United Home Loans provided me with outstanding customer service throughout the home purchasing process! I will be recommending Veterans United Home Loans to all of my military colleagues and friends! Professional and Friendly!A+++++++

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

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735 Seibert Road, Suite 3, Scott Air Force Base, IL 62225
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.