Everyone was extremely helpful at every single level of this process
The team did an outstanding job! As a first time buyer they made my process very pleasant. All my questions were addressed quickly and professionally. I received calls from everyone involved in my process to help guide me. AMAZING everyone.Thank you very much!
Great communication and responsiveness.
This was my second hope purchase with Veterans United and I will never use anyone else. The entire process took about 3-4 weeks and not only did their appraisal came in $10k under the asking price my realtor used it to convince the sellers to drop their request $10k. I’ll never use anyone else and if you’re a veteran you’d be a damn fool to go through anyone else.
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
We had a great team that made the process easy.
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Very streamlined and easy process to purchasing a home
Outstanding professionalism and courteous service.
Fantastic process. Easy document signing and upload ability. Couldn’t be happier with the overall loan process and all the personal assistance.
Very professional. VU had an offer my other two lenders could not beat! This is our first home. My fiancé and I are happy to start our family! #ProudVeteranHomeowner
Great service with great people. Couldn't recommend them more.
Wes and his team were beyond helpful through this whole process! 10/10 I would recommend
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Great customer service always following up questions and concerns in a timely manner..
The wife and I couldn't have been happier with the awesome service and great results from Veterans United. The team was informative and responsive throughout the whole process.
Emily and her team were very professional throughout my home buying process. They truly did set me up for success when buying my first home and I couldn’t thank them enough.
Great service. Very positive experience.
Started well & ended terrible. Expected to walk out of the closing with a check for $17-18K but had to show up with a check for over $11K instead. Not sure what the issues were on your end & don't care to be real honest. I was told we were all good over a week in advance, then told oops -we screwed up please cover our mistake.
Response from Veterans United
Hi Eugene,
I’m really sorry to hear how your closing felt. When you’ve been planning for a certain outcome and are told everything looks good, finding out at the last minute that the numbers changed is incredibly frustrating. I understand why this left such a bad impression, especially when it felt like the expectations you were given didn’t line up with the final figures.
I’d really like our advocates to have the chance to look into what happened and make sure your concerns are fully reviewed. If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically respond the next business day.
Thank you for taking the time to share your experience. I’m here if you’d like to walk through this together.
