I had to write explanation letters for most of the documentation I submitted for the loan process. The explanations described nothing extraordinary for an active duty military member; I expected a company that is familiar with military life to understand common occurrences, such as: living overseas, having an APO address, and having a home of record address on driver's license to meet state voting requirements. When discussing my experience with military members who used other loan companies, they said they did not write any explanation letters, despite applying for a loan under the same circumstances. Overall, they had more of a "full service" experience.
Michelle Dapkus and Jamie Hollenkamp were absolutely amazing throughout our home buying experience. They both went above and beyond throughout the entire process. Anytime we had any questions they immediately responded with the information we were unsure of, plus some. Our home buying experience couldn't have been any simpler or stress free, thanks to Veterans United!
I had never heard of Veterans United until they came highly recommended from our real estate agent. Of course, I shopped around for loan rates at all the big banks and online but none of them could give the rates that VU could, provide the face to face to time, and the excellent customer service I was looking for.
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