Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Everyone that me and my husband came on contact with had truly exceptional customer service.
Communication and assistance was phenomenal.
Great crew at the Veterans United in Belleville Illinois near Scott AFB. They were prompt and worked with us even when we first began the home buying process all the way from Hawaii. From the time we first saw our home online to the date we closed, they expedited to help ensure we were moving in quickly. They were terrific and will be highly recommended by us for our friends and coworkers in the future.
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We found it very helpful to get an email regularly to update us on the process and what information or steps we needed to take next.
It was neat that they sent a restaurant gift card and movies...added a personal touch!
Our loan team was wonderful. Lisa and Jamie were highly responsive and took the time to ensure we understood each step of the process. As first time home buyers we couldn't have asked for a better experience.
They answered all my correspondence very quickly and everyone was so polite!
I was deployed when I bought my first home and VU made it so convenient and helpful for me to do the whole thing.
Our experience was GREAT with Veterans United Home Loans. Everybody is so nice from the time you walk in the office door. All staff I encountered was professional, very knowledgeable and great keeping us informed every step of the way. Fast and efficient would be how I describe the whole process.
The whole process was smooth and painless.
VU has take such good care of us throughout the process of purchasing our family's home, and we cannot thank you enough!
I feel like the process could've gone a lot smoother and a lot of disappointment could've been avoided if things weren't missed early on or if information was given to us correctly. Michelle Dapkus was absolutely wonderful though with helping us get to the finish line. It's unfortunate that all the negative experiences really affected our opinion.
