Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Extremely smooth process from beginning to end. Communication was essential to make sure everyone was on the same page and that was accomplished with ease.
All the people that have helped me, personally reached out to introduce them selves. Made me feel comfortable and they answered all my little stupid questions, know matter what they were.
Michele Dapkus and her team, Jamie Hollenkamp and Jess Manfredi were exceptional to work with! They were so communicative, knowledgeable and willing to explain every single piece of the home buying process to us without hesitation. Michelle was available for us what seemed to be 24/7, and he dedication to get us a loan and approved for a home truly made our first home buying experience the best. We will never go with anyone else!
The staff was always professional and knowledgeable. One was kept updated on the process. Friendly and caring people who made you feel they had were focused on meeting your needs.
Everything was great. Everyone was very friendly and helpful
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Everyone that me and my husband came on contact with had truly exceptional customer service.
Communication and assistance was phenomenal.
Great crew at the Veterans United in Belleville Illinois near Scott AFB. They were prompt and worked with us even when we first began the home buying process all the way from Hawaii. From the time we first saw our home online to the date we closed, they expedited to help ensure we were moving in quickly. They were terrific and will be highly recommended by us for our friends and coworkers in the future.
We found it very helpful to get an email regularly to update us on the process and what information or steps we needed to take next.
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It was neat that they sent a restaurant gift card and movies...added a personal touch!
Our loan team was wonderful. Lisa and Jamie were highly responsive and took the time to ensure we understood each step of the process. As first time home buyers we couldn't have asked for a better experience.
They answered all my correspondence very quickly and everyone was so polite!
