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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,596

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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Showing all 1,596 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

From start to finish, working with Michelle, Lindsay, Alex, and Jessica at Veterans United was an absolute 10/10 experience. Buying a home can be stressful, but this team made the entire process feel smooth, organized, and honestly… way easier than I expected.Michelle sets the tone —knowledgeable, responsive, and always one step ahead. Every question I had (and there were plenty) was answered quickly and clearly, which gave me a ton of confidence throughout the process.Lindsay was incredible on the coordination side. She kept everything moving, made sure I knew exactly what was needed and when, and never let anything fall through the cracks. I always felt like I was in good hands.Alex brought a level of professionalism and attention to detail that really stood out. Everything was handled thoroughly and efficiently, and I never once felt like anything was being rushed or overlooked.And Jessica—just outstanding. Super helpful, easy to work with, and always willing to go the extra mile to make sure things stayed on track. You can tell she genuinely cares about the customer experience.What really stood out about this group is how well they work together. It felt like a true team effort the entire time—communication was seamless, expectations were clear, and they made what could have been a complicated process feel straightforward and even enjoyable.If you’re buying a home and have the chance to work with this team at Veterans United, take it. You won’t find a better group to guide you through it.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Holly Ray is and was absolutely amazing. She was always there for us when we had any questions and helped our loan process be as smooth as possible. Can't recommend her enough!

5 out of 5 Stars
Would Recommend

Holly and her team are very well organized and great to work with. I knew everything I needed to do and what was expected of me. Made the home buying process less stressful.

5 out of 5 Stars
Would Recommend

We appreciate your business. Helping us to refinance our home with no problems. Thank you for everything you have done for us.

5 out of 5 Stars
Would Recommend
Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I was so happy that my process went very smooth and Holly was very good at what she does if you follow what she tell you ot will ho very smooth

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I cannot say enough good things about my experience with Veterans United. The entire process felt seamless from beginning to end. Even when we hit a few bumps in the road, they jumped in immediately with solutions and kept everything on track for closing. Their communication was excellent, and every person I worked with was kind, knowledgeable, and genuinely helpful. Their expertise with VA loans really shows, and it made the whole experience so much less stressful.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The VU office of Scott Air Base was an excellent experience. They were friendly, informative, timely, and just great customer service. We closed on time without any delays. I highly recommend their branch. (We've used other VU offices and this one far outranks them.)

5 out of 5 Stars
Would Recommend

Holly is the best loan officer we have ever dealt with!! She goes way above and beyond for us!! I will recommend her to everyone I know that is looking for a loan officer in their house purchase and selling!! She is the absolute best ever!!!

5 out of 5 Stars
Would Recommend

Very professional and helping and very thorough and compassionate staff

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

All questions were always answered thoroughly and within a timely manner.

5 out of 5 Stars
Would Recommend

They provided a very easy and quick process and handled all the legwork.

5 out of 5 Stars
Would Recommend

We have used Veterans United for all 3 of our home purchases, and they have been fantastic every time.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

This was my second hope purchase with Veterans United and I will never use anyone else. The entire process took about 3-4 weeks and not only did their appraisal came in $10k under the asking price my realtor used it to convince the sellers to drop their request $10k. I’ll never use anyone else and if you’re a veteran you’d be a damn fool to go through anyone else.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

VU makes it so easy for VA loans and they understand the BAH shifts and nuances that come with a PCS that other lender do not based on previous experiences.

More Reviews

See all 1,596 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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