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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,520

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,520 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

Veterans United has made my dream of home ownership come true. From start to finish you all were with me all the way. You guys made everything so easy and simple that I'm still on cloud nine when it comes to Veterans United!! Love is all I have for your staff and team!!

5 out of 5 Stars
Would Recommend

10/10 team, I wish I could articulate how helpful everyone was. Michelle is a true professional. Her and the entire team (Jessica, Joedi, and Lindsay) made this “stressful” experience feel like a walk in the park.If you’re looking for the best stop searching because it’s here. If you have a bad experience with these people it might be time for some self reflection because as T-Swift said “hi I’m the problem it’s me” and the problem would be you.P.S. my realtor Mark W. Vanbibber was fantastic as well, he knows the area and worked well with Michelle’s team.

5 out of 5 Stars
Would Recommend

Thank you all so much for making my experience so easy. Literally hand walked me through every step🫶🏾

5 out of 5 Stars
Would Recommend

Honestly if it wasn’t for Holly and Veterans United I don’t know if I would’ve ever owned a home. They gave me the tools to build my credit they told me exactly what to do and what to pay. And when the time was right the did everything they could to get me into my first home. They are super friendly and helpful and I will definitely be letting my battle buddies know about them. Thank you for all your help God Bless you all!!!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
Would Recommend

Overall, we had a fantastic experience with Veteran's United. The entire team was extremely knowledgeable and made our home purchasing journey a smooth one.

5 out of 5 Stars
Would Recommend

Could not ask for better support any time of day! Holly is the best!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

5 Stars ReviewMichelle and her team at the Scott AFB office were amazing.From the moment I we started the loan process I was blown away by the professionalism, friendliness, and attention to detail shown by the entire team. Every aspect of the service exceeded my expectations—prompt responses, clear communication, and a genuine willingness to go above and beyond.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I wanted to mention Jessica and Alex and so many others I can't remember at this time. I am an anxious person when I don't know people well, but your entire office has been so friendly and helpful and made everything easy for us. I didn't have that anxiety once I talked to each one of you. I either typed an email, texted or made a phone call without stress. That means so much to me. Thank you all for your help. We love our home. We'll definitely refer friends and family.

5 out of 5 Stars
Would Recommend

This is the second house we have purchased with veterans united and would highly recommend to everyone. Glad we got to work with holly on building and buying our dream home

5 out of 5 Stars
Would Recommend

Very streamlined process. It is a bit mind blowing that I bought a house and mostly only used my phone. All of my questions were taken care of, and the app was informative.

5 out of 5 Stars
Would Recommend

This is my third home buying experience. I’ve never before felt so well informed. Shout out to Lindsay, the home buying economics teacher!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Michelle, Jessica, Kohlie, and the rest of the team at Veterans United did an outstanding job for this first-time homebuyer! We had multiple shifts in our closing date and they were on the ball every step of the way. They were patient with us throughout the entire process and had no problems answering any of our questions, or being there for us during odd hours, from start to finish. I knew we made the right choice moving forward with VU following our pre-approval.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Ms. Holly And The Veteran United Team Made My First Time Home Buying Process Easy And Enjoyable. Great Service, They Really Care For Their Clients And I Love That

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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars
Would Recommend

My expectations were exceeded by a billion miles.

5 out of 5 Stars
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5 out of 5 Stars
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More Reviews

See all 1,520 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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