We had a great team that made the process easy.
Very streamlined and easy process to purchasing a home
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Outstanding professionalism and courteous service.
Fantastic process. Easy document signing and upload ability. Couldn’t be happier with the overall loan process and all the personal assistance.
Great service with great people. Couldn't recommend them more.
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Wes and his team were beyond helpful through this whole process! 10/10 I would recommend
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
Great customer service always following up questions and concerns in a timely manner..
Emily and her team were very professional throughout my home buying process. They truly did set me up for success when buying my first home and I couldn’t thank them enough.
Great service. Very positive experience.
Started well & ended terrible. Expected to walk out of the closing with a check for $17-18K but had to show up with a check for over $11K instead. Not sure what the issues were on your end & don't care to be real honest. I was told we were all good over a week in advance, then told oops -we screwed up please cover our mistake.
Response from Veterans United
Hi Eugene,
I’m really sorry to hear how your closing felt. When you’ve been planning for a certain outcome and are told everything looks good, finding out at the last minute that the numbers changed is incredibly frustrating. I understand why this left such a bad impression, especially when it felt like the expectations you were given didn’t line up with the final figures.
I’d really like our advocates to have the chance to look into what happened and make sure your concerns are fully reviewed. If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically respond the next business day.
Thank you for taking the time to share your experience. I’m here if you’d like to walk through this together.
Shawn, Cristin, and Alex were an absolute pleasure to work with. Each and every one of them were patient and kind as our family worked through our first home purchase. If given the opportunity, I'd assemble this team in a heartbeat.
Very helpful and professional from start till end.
This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
