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Scott Air Force Base, IL Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,632 reviews
660 new reviews submitted this week!
99%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,632 unfiltered reviews

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5 out of 5 Stars

Great service always ready and available to help with process Jess Manfredi was super!!!!

5 out of 5 Stars

We didn't receive any papers with our signature.But we were still able to get our permit.God did it.Thank you,good job

5 out of 5 Stars
5 out of 5 Stars

Mike and Jess were amazing to work with. This was my 3rd buy/refi and will only move forward next time with VU.

5 out of 5 Stars
5 out of 5 Stars

You guys were awesome. Answered all our questions, and re answered the ones we forgot. The whole team was very nice and really helped made our buying experience amazing.

4.5 out of 5 Stars
5 out of 5 Stars

Really open to talking with me and making me feel like I was important and not just another client - willingly worked with my agent and myself on any issues or questions.

5 out of 5 Stars

Everyone was very friendly and helpful throughout the process, from the front desk to the underwriters. We are very pleased with VU!

5 out of 5 Stars

Everyone there had my family's best interest at heart. Thanks you to Jess Manfredi for all the super hard work you put into making sure everything that was needed was in place at the right times. This VU team as a whole showed that there are still businesses out there that actually cares.

5 out of 5 Stars

Our staff was exceptional when working with us and explaining the process to us.

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Experience first-hand why 1,340 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

This team keeper me informed and on top of documents,concerns and all issues daily from all departments 😘Thank you all

5 out of 5 Stars
5 out of 5 Stars

Lisa Riess is AMAZING! Accomodating- and quite knowledgeable!

4.5 out of 5 Stars
4.5 out of 5 Stars

The process was ver easy for someone like myself who is busy during the day and I can just upload the necessary files at night while online. Very smooth process.

4.5 out of 5 Stars
4.5 out of 5 Stars

Michelle and Jess were very helpful and wonderful to work with!

5 out of 5 Stars

Competent, confident, trustworthy!

4 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

The team was fast, friendly, knowledgeable,and outstanding

Ready to see for yourself?

Experience first-hand why 1,340 homeowners give us a perfect score!

Check My Eligibility
3.5 out of 5 Stars

I would not recommend Veterans United to service members. The VA underwriter did not ask the right questions, did not process the required paperwork in a timely manner, and blamed VA for disapproval of Loan when the paperwork was not submitted. Hopefully, this will not take over 60 days to close on a home for the next person.

5 out of 5 Stars

The staff was polite and scfomsfting

5 out of 5 Stars
4.5 out of 5 Stars

A long process for me due to an uncontrolled legal situation but your professionalism was very impressive and you made me feel that you were always supporting me personally in this process

5 out of 5 Stars
5 out of 5 Stars

Great team experienced staff. Personal touch.

5 out of 5 Stars
5 out of 5 Stars
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