Aaron and his crew were always near the phone for quick and detailed responses to any questions I had throughout the process. No matter how many times I forgot they were always there to guide us into our new home. I never felt pressured or stress since I knew they where there helping with every step along the way.
The team did great, ive recieved home loans through other VA lenders and this team, and veterans united are by far the best. The team worked with me through the whole process and helped me with the struggles i encountered. I would recommend VU to anyone.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Taylor and Madison were a huge help the entire way through. Everything was cut, clear and precise every step of the way. They made the whole process so easy. Couldn't have asked for any one better!
This was my first time purchasing a home, and I wasn’t familiar with all the details involved in the process. The Veterans United team truly made things easier for me from start to finish. They took the time to explain every part of the process, no matter how big or small my questions were. They were always patient, responsive, and made sure I fully understood everything before moving forward. I'm grateful for their support and guidance, and I’m very glad I chose to work with them. I had an outstanding team!
Underwriter was very concerned about funding this loan because of the borrowers debts. Sister of borrower tried to assist by helping to clear/pay off the debt. Turned out OK but only until there was a back-up loan on the table.Perhaps Veterans United comes together with there underwriting department to resolve challenging scenarios before they get out of hand, as in Brian’s situation.Thanks!
Response from Veterans United
Hi Brian,
I appreciate you sharing this feedback, and I’m sorry the process felt so tense at times. When things become complicated and you’re working hard to keep everything moving, it can feel overwhelming, and I understand why you wanted to see more clarity and coordination as you went through it.
If you’re open to it, I’d like the chance to talk more and make sure your experience is fully reviewed. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your thoughts. I’m here if you’d like to walk through anything in more detail.
they stayed in touch throughout the long process of finding the right home. not pushy.
Andrew, Kara and the entire team was absolutely outstanding as regards their guidance, response time to questions and overall expertise with the VA mortgage process.
My loan team was absolutely amazing! They made the process very smooth and helped me every step of the way.
I'd never heard of Veterans United before and only tried it out based on the verbal recommendation of a fellow service-member while talking in the p-way. Otherwise, I just would have gone with USAA or whatever Google threw at me. My wife and I quickly noticed how different and welcoming the Veterans United team performed. We never turned back and we couldn't be more pleased with how everything worked out. I also wanted to add that *Richmond Por* was incredibly helpful and responsive as well. He frequently reached out to make sure my wife and I were comfortable and understood the process. We genuinely appreciated him keeping in touch with us and giving us step-by-step overview of what to expect...he went the extra mile. Richmond and Kim make an excellent team.
I have already referred you guys to a friend who's also a veteran.
Great service 👏
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
This is the third time I have worked with Veteran's United and keep coming back for their service.
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Stayed in touch, checked in frequently offering any assistance we might need. This was our second time using Veterans United. The team was awesome to work with.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
