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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,480

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

It was an amazing experience from start to finish.

2.5 out of 5 Stars
Would Recommend

We would have appreciated more direct contact with the VU staff through the entire process and not just the beginning... I personally feel that the home buying process is a huge undertaking and clients need and rely upon advice and accurate information as they navigate through the process. We are thankful for the VA loan availability but I do feel the customer service aspect was lacking. Which added another element of stress to and already stressful ordeal in purchasing a home.

3.5 out of 5 Stars
Would Recommend

I would have preferred to work with Mike through the entire loan process. Even though Aaron was friendly and good at his job, there would have been less confusion and simpler working with one person.Nathan was very pleasant despite me showing up

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone we worked with was very professional and helpful. Everyone was great at keeping us updated and on top of what we needed to do as well as anything else going on in the process. We worked with Sarah Backhaus at Lighthouse. At our local branch

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Nothing is as important as a first impression and VU not only impressed us at the onset, but continued to do so through continued responsiveness and attention to detail. We really appreciated the BBQ set personalized with our family name at the very

5 out of 5 Stars
Would Recommend

Efficient, proficient and kind.

5 out of 5 Stars
Would Recommend

Nathan and Jamie took great care of us, always keeping us informed of where we were in the process.

5 out of 5 Stars
Would Recommend

The process was easy and quick.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I really liked that it was standard procedure to have contact every Tuesday!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My wife and I had an outstanding time from start to end, and everyone was so very helpful around the clock.

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5 out of 5 Stars
Would Recommend

Very easy process, I have already sent a friend to Veterans United!

5 out of 5 Stars
Would Recommend

Michelle is absolutely amazing

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The epitome of professional service, Veterans United is the only choice when considering a VA loan.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Michelle and Jamie were very friendly and helpful. I feel as they both went above and beyond.

5 out of 5 Stars
Would Recommend

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See all 1,480 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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