Everybody on staff was friendly and easy with a smile. They bent over backwards to help us and made us feel like we were there number one priority. There are not enough adjectives to describe how wonderful, professional, and knowledgable Mike Dapkus is. I've never met anybody that knows as much as Mike about the VA loan processes. Jess Manfredi is probably the kindest, most friendly and welcoming Administrative Assistant I've met in my 50+ years! Koleen Kay facilitated our loan pre-approval as ensured everything was in order and we were informed every step of the way. No guesswork on our part whatsoever. Nothing gets past Koleen! Account Manager Jamie Hollenkamp was meticulous in her prep and her guidance ensured no stone was left unturned. Never a doubt that we were set up for success!
Loved the way everyone worked as a team in conjunction with realtors, title company, the entire team was amazing and not only they helped through all but they literally communicated with me constantly and Mike and Jamie would immediately answer my questions and Mike even went in earlier and out of his comfort zone to help and guide me through all. Thank you all, you have not only my recommendation but a guaranteed future customer.
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I had to write explanation letters for most of the documentation I submitted for the loan process. The explanations described nothing extraordinary for an active duty military member; I expected a company that is familiar with military life to understand common occurrences, such as: living overseas, having an APO address, and having a home of record address on driver's license to meet state voting requirements. When discussing my experience with military members who used other loan companies, they said they did not write any explanation letters, despite applying for a loan under the same circumstances. Overall, they had more of a "full service" experience.
