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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,492

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The whole team was very professional as well as personal. I would recommend them to all family and friends.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
2.5 out of 5 Stars

Cost way to much. Lots of free places out there.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They made my experience go very smoothly. I appreciate all the help and kindness during the process.

5 out of 5 Stars
Would Recommend

It was a good rate, and anytime I needed anything they were there.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Loved the way everyone worked as a team in conjunction with realtors, title company, the entire team was amazing and not only they helped through all but they literally communicated with me constantly and Mike and Jamie would immediately answer my questions and Mike even went in earlier and out of his comfort zone to help and guide me through all. Thank you all, you have not only my recommendation but a guaranteed future customer.

5 out of 5 Stars
Would Recommend

Veterans United helped make my home buying process a success.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The service presented was excellent and the whole process was painless.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everything was done in a timely manner. Veterans united explained everything asking the process. They made it very easy.

5 out of 5 Stars
Would Recommend

Lisa Reiss was extremely helpful and helped us step by step. If there is another house down the road and we are still in the area, I would work with Lisa again!

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
3.5 out of 5 Stars
Would Recommend

I had to write explanation letters for most of the documentation I submitted for the loan process. The explanations described nothing extraordinary for an active duty military member; I expected a company that is familiar with military life to understand common occurrences, such as: living overseas, having an APO address, and having a home of record address on driver's license to meet state voting requirements. When discussing my experience with military members who used other loan companies, they said they did not write any explanation letters, despite applying for a loan under the same circumstances. Overall, they had more of a "full service" experience.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My initial contact Was with Nathan Groves it was an excellent experience he made me feel very comfortable with the process I wasn't really prepared for

5 out of 5 Stars
Would Recommend

They reminded me of how great my military family used to be. I felt like they were more than just a chance, I felt like they were my friend thank you Lisa and crew!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Michelle Dapkus and Jamie Hollenkamp were absolutely amazing throughout our home buying experience. They both went above and beyond throughout the entire process. Anytime we had any questions they immediately responded with the information we were unsure of, plus some. Our home buying experience couldn't have been any simpler or stress free, thanks to Veterans United!

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

More Reviews

See all 1,492 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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