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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,480

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Really open to talking with me and making me feel like I was important and not just another client - willingly worked with my agent and myself on any issues or questions.

5 out of 5 Stars
Would Recommend

Everyone was very friendly and helpful throughout the process, from the front desk to the underwriters. We are very pleased with VU!

5 out of 5 Stars
Would Recommend

Everyone there had my family's best interest at heart. Thanks you to Jess Manfredi for all the super hard work you put into making sure everything that was needed was in place at the right times. This VU team as a whole showed that there are still businesses out there that actually cares.

5 out of 5 Stars
Would Recommend

Our staff was exceptional when working with us and explaining the process to us.

5 out of 5 Stars
Would Recommend

This team keeper me informed and on top of documents,concerns and all issues daily from all departments 😘Thank you all

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Lisa Riess is AMAZING! Accomodating- and quite knowledgeable!

4.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Michelle and Jess were very helpful and wonderful to work with!

5 out of 5 Stars
Would Recommend

Competent, confident, trustworthy!

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The team was fast, friendly, knowledgeable,and outstanding

3.5 out of 5 Stars
Would Recommend

I would not recommend Veterans United to service members. The VA underwriter did not ask the right questions, did not process the required paperwork in a timely manner, and blamed VA for disapproval of Loan when the paperwork was not submitted. Hopefully, this will not take over 60 days to close on a home for the next person.

5 out of 5 Stars
Would Recommend

The staff was polite and scfomsfting

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

A long process for me due to an uncontrolled legal situation but your professionalism was very impressive and you made me feel that you were always supporting me personally in this process

5 out of 5 Stars
Would Recommend

Great team experienced staff. Personal touch.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The service I was provided was outstanding!

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My case was complicated. Your service was professional.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Michelle Dapkus and Jess Manfredi were both exceptional in their service to both me and my wife. Buying a hme can be stressful, and the paperwork can sometimes get a little confusing. Jess and MIchelle both took the time to call us back, answer emails and give updates very often and in a timely manner. I am very happy we had them to guide us through the process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

More Reviews

See all 1,480 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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