Mike, Holly, and Joe were all instrumental in ensuring that we worked with a reputable company, and that we closed on time. I don't think we would have received this level of positive customer service and support elsewhere. We are very happy and satisfied with the home buying process, thanks to the Veterans United team.
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Our only issue with Veterans United is their inability to call us when we needed them. I understand that a call to the UK is long distance but is absolutely doable. We also had issues with the underwriter and their lack of communication, information from the underwriter was passed to Veterans United and then to us which let to an enormous amount of stress.
They worked great as a team. Maybe a little more proactive updates throughout the process. Communication was great when I inquired but sometimes it seemed as if I was not hearing updates as often. Probably more so related to my personal preference and not a reflection of their team. I may have jumped ahead of them on some things because I was anxious. I would definitely recommend.
I was very upset with the last minute "requirements" that were placed on us. Title essentially required me to route paper work through my COC to verify that it doesn't cost me money to live on the ship while my family lives in FL. Essentially putting into question my word, and my ability to pay. I litterally have one of the highest credit scores and I'm still being questioned and having to jump through hoops for a loan. As a whole I was pretty disappointed with my service and felt taken advantage of. To this day I still don't understand why the costs at closing couldn't have been rolled into the loan. I guess it doesn't matter now just frustrated because I have to wait longer to give my faimly the things we want in our house.
Response from Veterans United
Jacob, the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Although we can not be responsible for the actions of thrid party companies such as the title company, we do share that stress with you. Please reach out to us if you would like to discuss your experience further
