Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Excellent service....Quick and easy....couldn't have asked for a better experience with our VA refinance....
Calls were not always returned in a timely manner.
VU made this an incredibly easy and understanding process.
Very professional. Kept us in the loop through the entire process and sent paperwork for additional information about loans.
Veterans United worked with us every step of the way to make sure we understood what was going on with our loan and to get us the best deal possible.
It was overall a wonderful experience for a first time home buyer. Everyone was incredibly helpful and walked me through each step where I did not feel a lot of pressure. I jut can't thank you all enough!
Fast, friendly, and very professional
Everyone from start to finish was amazing. No question went unanswered and many were answered more than once. Lisa and Jamie were the best
My Overall experience was very good. I appreciate the constant communication and friendliness of the team.
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All personnel was very attentive and responsive.
Easy, painless, and they made taking out a huge loan a little less scary.
I have already recommended you to a few veterans I know.
It started out rough. I was assigned to an office in Missouri after I had made an internet inquiry. Why did that happen when there was a local office in Shiloh, IL?
The entire process and the team at the Scott AFB Veterans United office are so far above every other loan company/organization I contacted while looking for a home loan it's obvious they've set the bar likely as high as it can go.
Very professional and knowledgeable staff. Jamie Hollenkamp was particularly helpful with getting through the process both quickly and smoothly. Ms. Reese was very helpful at the closing.
The folks here knew my situation that I needed to close quickly. Wow!! They were amazing. Closed in about 3 weeks. They cared about my situation and did everything they could do to help.
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Experience first-hand why 1,349 homeowners give us a perfect score!
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The whole staff made the whole process amazing and easy!
When we started the mortgage process, we were still at our old duty station. Email was the primary means for the majority of the loan process. Your team was quick to respond to any questions and gave us weekly updates. First Class Service.
