Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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It was an amazing experience from start to finish.
We would have appreciated more direct contact with the VU staff through the entire process and not just the beginning... I personally feel that the home buying process is a huge undertaking and clients need and rely upon advice and accurate information as they navigate through the process. We are thankful for the VA loan availability but I do feel the customer service aspect was lacking. Which added another element of stress to and already stressful ordeal in purchasing a home.
I would have preferred to work with Mike through the entire loan process. Even though Aaron was friendly and good at his job, there would have been less confusion and simpler working with one person.Nathan was very pleasant despite me showing up
Everyone we worked with was very professional and helpful. Everyone was great at keeping us updated and on top of what we needed to do as well as anything else going on in the process. We worked with Sarah Backhaus at Lighthouse. At our local branch
Nothing is as important as a first impression and VU not only impressed us at the onset, but continued to do so through continued responsiveness and attention to detail. We really appreciated the BBQ set personalized with our family name at the very
Efficient, proficient and kind.
Nathan and Jamie took great care of us, always keeping us informed of where we were in the process.
The process was easy and quick.
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I really liked that it was standard procedure to have contact every Tuesday!
My wife and I had an outstanding time from start to end, and everyone was so very helpful around the clock.
Very easy process, I have already sent a friend to Veterans United!
Michelle is absolutely amazing
The epitome of professional service, Veterans United is the only choice when considering a VA loan.
