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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,538

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend

They worked hard to get us closed on time

5 out of 5 Stars
Would Recommend

Everyone was very friendly and so helpful!

5 out of 5 Stars
Would Recommend

From Scott,who guided us through the credit building part, to Nathan and Jamie guiding us on the financial and legal parts, made our dreams of owning our home a realiy

2.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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4 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

The process was smooth and easy, especially given we were out of state.

5 out of 5 Stars
Would Recommend

The service was exceptional from the start of the process to the very end, and through closing.

5 out of 5 Stars
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5 out of 5 Stars
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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Dexter Wuller recommended you saying you were the best with VA loans and he was absolutely correct!

5 out of 5 Stars
Would Recommend

I liked how they walked me through the process. I knew exactly where my money was going. They always answered my questions!

5 out of 5 Stars
Would Recommend

Veterans United Home Loans was very easy to work with and always kept me informed on what was going on with the process. They made sure I knew what needed to be completed and was extremely helpful with any questions I had.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Very helpful and patient through the entire process

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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It was an amazing experience from start to finish.

2.5 out of 5 Stars
Would Recommend

We would have appreciated more direct contact with the VU staff through the entire process and not just the beginning... I personally feel that the home buying process is a huge undertaking and clients need and rely upon advice and accurate information as they navigate through the process. We are thankful for the VA loan availability but I do feel the customer service aspect was lacking. Which added another element of stress to and already stressful ordeal in purchasing a home.

3.5 out of 5 Stars
Would Recommend

I would have preferred to work with Mike through the entire loan process. Even though Aaron was friendly and good at his job, there would have been less confusion and simpler working with one person.Nathan was very pleasant despite me showing up

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Everyone we worked with was very professional and helpful. Everyone was great at keeping us updated and on top of what we needed to do as well as anything else going on in the process. We worked with Sarah Backhaus at Lighthouse. At our local branch

More Reviews

See all 1,538 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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