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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,480

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Veterans United and specifically Jamie was amazing! This was our first time buying a house and honestly it went sooo smoothly. Jamie kept us up to date ever week with what was needed and when. I would recommend Veterans United to anyone looking to buy! I don't think our process would have been nearly as easy or enjoyable without their help!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Excellent experience and would recommend anyone looking for a VA loan to this branch.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Extremely smooth process from beginning to end. Communication was essential to make sure everyone was on the same page and that was accomplished with ease.

4.5 out of 5 Stars
Would Recommend

All the people that have helped me, personally reached out to introduce them selves. Made me feel comfortable and they answered all my little stupid questions, know matter what they were.

5 out of 5 Stars
Would Recommend

Michele Dapkus and her team, Jamie Hollenkamp and Jess Manfredi were exceptional to work with! They were so communicative, knowledgeable and willing to explain every single piece of the home buying process to us without hesitation. Michelle was available for us what seemed to be 24/7, and he dedication to get us a loan and approved for a home truly made our first home buying experience the best. We will never go with anyone else!

5 out of 5 Stars
Would Recommend

The staff was always professional and knowledgeable. One was kept updated on the process. Friendly and caring people who made you feel they had were focused on meeting your needs.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everything was great. Everyone was very friendly and helpful

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Everyone that me and my husband came on contact with had truly exceptional customer service.

5 out of 5 Stars
Would Recommend

Communication and assistance was phenomenal.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Great crew at the Veterans United in Belleville Illinois near Scott AFB. They were prompt and worked with us even when we first began the home buying process all the way from Hawaii. From the time we first saw our home online to the date we closed, they expedited to help ensure we were moving in quickly. They were terrific and will be highly recommended by us for our friends and coworkers in the future.

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We found it very helpful to get an email regularly to update us on the process and what information or steps we needed to take next.

4.5 out of 5 Stars
Would Recommend

It was neat that they sent a restaurant gift card and movies...added a personal touch!

4.5 out of 5 Stars
Would Recommend

Our loan team was wonderful. Lisa and Jamie were highly responsive and took the time to ensure we understood each step of the process. As first time home buyers we couldn't have asked for a better experience.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

More Reviews

See all 1,480 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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