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Everything was so easy. Even before getting to the point where we actually qualified for the loan, Scott and Koleen were so gracious and responsive to our inquiries. They were proactive in checking in with us and genuinely engaged with us to help us even though we didn’t qualify yet. They weren’t dismissive and didn’t treat us like a waste of their time. They treated us with dignity and actually cared to help us get to where we needed to be to get a home. I can’t say think you enough just for how they treated us. There’s a lot of shame that comes with having credit issues and not being where you want to be financially, and they helped lessen that and helped us get where we needed to be. I’m so grateful!
Staff was very helpful. Some nuances on the site asking for documentation then being asked via email was not as fluid as you would expect. I brought this up and the agency made corrections in a timely manner. Not unique to VU is the last minute "Underwriter" comments about needing X,Y,Z 3 days prior to closing when all the documentation has been idle for days
