The process towards buying my new home started with selling my old one. The sale took much longer than I anticipated which delayed my purchase. The purchase date was very close to the end of my company's relocation period and Veterans United worked diligently with everyone involved around the Christmas Holiday to get me an early close and meet my timeliness. They were beyond courteous helpful every step of the way.
The team was very helpfull,professional,and very patient , answering my many questions.
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
They help me through the process but it’s so hard to contact them. I almost lost the house because they take so long to give my Loan approval. I would recommend it but I think they need improvement to communicate with the builder.
Response from Veterans United
Hi Krim,
Thank you for sharing your experience. I’m really sorry for how difficult it was to reach us and for the delays that nearly put your home at risk. I know how stressful that can be, especially when timing and builder communication are so important.
I do appreciate you recognizing that our team helped guide you through the process, but it’s clear we need to do better when it comes to responsiveness and coordination. Your feedback is helpful and something we take seriously.
If you’d like to talk more about what happened, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Everyone was very helpful and always so quick to respond.
This is not my first mortgage and not my first with Veterans United. I'm not sure if was the team that was assigned to me was that awesome or if Veterans United improved their process that much. The process was streamed with an awesome web interface. Everything I needed to do was updated in real-time and I was able to submit online.
The entire team was outstanding. Ellis was extremely helpful and knowledgeable. Katie was a true MVP making sure everything was seamless and smooth through the entire process. Amazing Team!
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
The entire team was just amazing. They kept me informed every step of the way. Alan, David and Briana are amazing folks.Keisha Thompson
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Amber was super great and was able to answer all my questions in a very timely manner!
Stacy, Sarah, Holly, Yolanda and my entire team was phenomenal. This was my first home purchase and I’m very happy that it was with veterans United home loans.
Absolutely, Jeremy Arnold is amazing to work with made my home buying process so easy and stress free on me. 10/10 would recommend him to anyone wanting to buy a house
The whole process was so quick. I shouldn’t waited so long to apply.
I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
We worked with Veterans United for several months, starting back in spring 2025, originally planning a move in early 2026. Our timeline accelerated, and their team handled it exceptionally well.One of the biggest challenges was selling our Alaska home, which had a 2.5% VA loan through Veterans United. Their team guided us through the loan assumption process, allowing another veteran to assume the loan. This not only helped the buyer, but it allowed us to capture a premium on our home and move forward smoothly.The coordination was excellent — we closed on our Alaska home and then closed on our new home in Washington just two days later. That kind of timing doesn’t happen without a strong, experienced lender behind the scenes.Our loan officer, Katie Smith, was professional, responsive, and on top of every detail throughout the process. She made a complex transaction feel manageable and kept everything moving.If you’re a veteran navigating a sale, a VA loan assumption, or a cross-state move, Veterans United truly understands how to make the VA system work for you. Highly recommend.
Very easy to work with and very responsive to my questions.
Had a great experience with our home buying team, they kept us on track and helped us every step of the way! We knew the home buying experience could be daunting but they answered every question and provided us with everything we needed to accomplish our goal. It was a relief to know we had a team to help us every step of the process.
