awesome experience.!!!
The whole team did a outstanding job with help fixing my credit to getting everything cleaned up for a approval. I would highly recommend and will use you for a refinance in the future
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
Zane and his team were amazing. I highly recommend anyone to use veterans united. They went above and beyond my expectations!
From start to finish the experience was amazing. The entire team maintained a level of unmatched professionalism and consistency. Anytime I had a question or a sense of worry about the seekers timeline, they were there to answer and comfort us on our journey ensuring they could make it happen. And they did! I prefer doing business local, but with this team I always felt as if I were talking to the lender down the road. A+++!
Devin and Dawn were exceptionally helpful during the entire process. Keep informed on what needed to happen and when.
Conor and Eric went above and beyond making things easy for me to understand. Christian was very helpful with setting up the utilities. Over all I would say this being my first and only home buying experience I'm glad to have had such a caring and professional team. Thanks guys!!
The beginning of the process was easy and smooth, but it quickly turned into an unpleasant experience. Be careful of Nathan Anderson NMLS 1406929 and his “Team”. They’ll talk and butter you up ensuring everything is going smooth. But they are quick to make mistakes making delays in closing. Also they failed to have payments sent out in a timely manner causing you to have late fees and more interest charges that you’ll have to end up paying on your own. They will not fix anything or make any attempt to correct their errors. You’ll get passed off to another “Team” member that will just say the same things about how they are taking care of it. But you’ll have to do the leg work yourself. They are just another loan company, nothing sets them a part from any either company. Don’t let the “Veteran” title and formality fool you. They still have yet to reimburse me as they said they would for the late fees and extra interest fees I’ve occurred due to their negligence. Beware of what you’re getting yourself into. I will never recommend or use Veterans United again.
Response from Veterans United
Hi Brian,
Reading your feedback, it’s clear how frustrating this experience has been for you. Starting out with confidence and then feeling let down along the way can be incredibly discouraging, especially during something as important as a home loan.
Concerns about closing delays, payment timing, and potential late fees are serious. You should never feel like you have to chase answers or handle issues on your own. I also understand how upsetting it must be to feel that reimbursement discussions have gone unresolved. While I can’t address file specifics here, I would value the opportunity to review everything carefully and ensure your concerns are fully evaluated.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours. I would appreciate the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
Here’s a strong, positive response you can use:⸻Our experience with Veterans United was outstanding from start to finish. The entire process felt organized, transparent, and well-guided. Every question we had was answered clearly and promptly, and we never felt left in the dark at any stage.The team was professional, knowledgeable, and genuinely supportive throughout the homebuying journey. They made what could have been a stressful process feel smooth and manageable. Communication was consistent, deadlines were met, and everything moved forward efficiently.We truly felt like they cared about helping us succeed, not just closing a loan. Overall, it was a very positive experience, and we would absolutely recommend Veterans United to other homebuyers.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Aaron was an absolutely pleasure to work with! He was timely, communicative and got us closer after having a rough time with previous lender. I appreciate his attention to detail and the effort he put in to helping us buy our home! Highly Recommend.
Everything from the beginning went smoothly. My entire team were very professional and knowledgeable on my needs. They stayed in contact with me through the entire process. I will definitely recommend Veterans United to all of my family and friends.
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Joel and Jacob have been with us throughout the whole process of refinancing our loan. They made it easier than it really was. They made every effort to make sure we were ready when it came time to close. Couldn’t ask for a better team.
We have nothing but very high praise for the team at Veterns united. Very respectful and highly professional at there job. From the bottom of the Browns family hearts we want to say thank you to all the team that made our home dream a reality. I will be recominding you to all my vetern friends.
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
This was so painless. Everything was pretty much done on the internet or the app. They did call me to check in frequently. This was our first home purchase and couldn’t be happier from the preapproval process to closing top notch!! Would recommend to friends and family.
I would and have recommended Vet United to friends, they made buying my first home very easy, i barely had to do anything, just sign papers and some phone calls, I was even out of the country when I bought the house.
Veterans United is Awesome! I'm extremely pleased to say that they were with me All the Way to see me through the process of my home buying experience! Special thanks to Chris and Everyone else for Everything you all did for me!!!
