Very professionals
Excellent service and team of professionals. We couldn't done it without them.
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Thank you!
Love 😘 my loan officer Tiffany wallace and tara
These guys were super easy to work with and made the home buying process a breeze! 10/10 will definitely be using them again! Can’t thank this team enough for all the work they did for me!
If I could give more than 10 stars I would! My team (Dave, Tyler, Anna, and Josh) was amazing. Above and beyond the entire process. Always welcomed my questions or concerns, when I was feeling anxious or scared or lost they were all extremely reassuring and helpful and made sure I understood every step. I feel so blessed to have Veterans United beside me through a journey I was terrified of. I would have been lost without them.
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Being on time is important and that reflects. I know that’s not solely anyone’s fault but all are still accountable.
Absolutely seamless process, Veterans United sets the bar for what home purchasing should be like.
Great communication and support with some, seemingly complicated issues.
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The process towards buying my new home started with selling my old one. The sale took much longer than I anticipated which delayed my purchase. The purchase date was very close to the end of my company's relocation period and Veterans United worked diligently with everyone involved around the Christmas Holiday to get me an early close and meet my timeliness. They were beyond courteous helpful every step of the way.
The team was very helpfull,professional,and very patient , answering my many questions.
Flawless service, efficient, quickly available, first class.
They help me through the process but it’s so hard to contact them. I almost lost the house because they take so long to give my Loan approval. I would recommend it but I think they need improvement to communicate with the builder.
Response from Veterans United
Hi Krim,
Thank you for sharing your experience. I’m really sorry for how difficult it was to reach us and for the delays that nearly put your home at risk. I know how stressful that can be, especially when timing and builder communication are so important.
I do appreciate you recognizing that our team helped guide you through the process, but it’s clear we need to do better when it comes to responsiveness and coordination. Your feedback is helpful and something we take seriously.
If you’d like to talk more about what happened, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
