Painful and costly
Response from Veterans United
Thank you for your response Kevin. We're sorry if your loan experience was not what you were expecting. Our Client Advocate team is available to research and address your concerns if you would like to share more information.
Veterans United Home Loans provided us an unmatched level of service excellence in helping us realize the home of our dreams. Our Loan Specialist and their entire staff were Respectful, Knowledgeable, Responsive, and Compassionate as a TEAM in helping us.
Without hesitation, we highly recommend
Veterans United Home Loans!
Everything went smoothly and all went together in a timely manner. I felt I could trust Michelle with everything and also that she cared personally about my loan and the purchase of my home. Easily to reach if and when I had questions about the loan. Always got back to me by phone in a quick and timely manner. Everything just really went well from day one all the way through closing.
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When I first heard about Veterans United Home Loan I admittedly was skeptical. I had never heard of the company before and the pushiness from my realitor (at that time) to change lenders made me nervous. I called and had an in-depth long conversation with my lender. Mike (my lender) near Scott Air Force Base, IL was very professional yet personable and extremely knowledgeable. I knew he was someone I could trust. I ended up changing realtor and trusting my gut filling... and now I’m writing this from our new house. The whole team had phenomenal, fast communication with not just myself but also (just as importantly) with each other. We also locked in a great competitive rate on our loan. My (new) realitor also exchanged information with Mike and spoke of how great he was to work with! I just received an American flag wood caving/ plaque in the mail today from VU, which was completely unexpected! Wow! Simply a great experience, could not have gone better. If you’re around Scott Air Force Base contact Mike at VU, you can see first hand what an amazing experience buying a home can be. :) Thanks!
