Michelle is a Loan Officer and Co-Branch Manager with Veterans United Home Loans Scott Air Force Base Branch. She has been a member of the loan team since the opening of the branch in 2011. Michelle’s passion is rooted in making sure each customer has a 5-star experience. She strives to make sure each client is taken care of from start to finish and does everything in her team’s power to make sure the entire process runs smoothly and is as stress free as possible. With experience as an account manager, as well as a loan officer, Michelle understands the loan process from beginning to end and can make sure the process runs smoothly. Outside of work, Michelle is kept busy by her three sons. From soccer games to school trips, they keep her on her toes!
Did not really hear from her any. I felt like she just pass me to her assistance to get taken care of.
Response from Veterans United
Hello Kadetria, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is availble to discuss your experience further so we may best serve clients like you in the future. Your comments will help in continuously improving our service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
This is our second home purchase with Michelle, and she's the best! Always available when we needed timely help, and goes the extra mile. While we hope to stay in this home for awhile, we know who to reach out to if/when we move onto the next!
Michelle was informative and contacted me to keep me abreast as to my next steps.
There was no hiccups through out the process. Michelle stayed in communication with me to make the process smooth.
Not only did she lock me in to the best interest rate, she was always on the ball , keeping me updated and educating me on the process!
A pleasure to work with.