VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

My fiance and I had a great experience with our home loan process from start to finish with Veterans United team members Michelle Dapkus and Jess Manfredi! We highly recommend Veterans United with your home loan (Scott AFB Office). They provided exceptional service geared towards meeting our needs with our home loan!Pre-Approval and Closing with Michelle was a breeze! Great customers service, and she was well prepared at closing for things to run so smoothly! Throughout the process we were able to correspond either directly in the office with them and online to make things an easier process and to get our questions answered; which is very important with your home loan!Jess Manfredi is an exceptional loan officer/assistant! She was very well prepared! She was able to answer everything and get the job done. Great customer service too with a wonderful personality. She answered all of our questions professionally and accurately and we had a lot of questions :)Her enthusiasm and help throughout the whole process was much appreciated along with her wonderful demeanor to meet our needs for our loan!Michelle and Jess make a great team and they both are great assets to your company!KJ (Please note: "use my initials only" for the review page etc and no pictures) Thanks!

Again, Michelle was so sweet, professional, and personable. I have and will recommend her to anyone and everyone who needs assistance with home financing. She was very knowledgeable about every element of our loan, contacted us a couple times a week to ensure our loan process was going as smoothly as possible. Additionally, when we learned we would be moving to illinois much sooner than we thought, Michelle helped move our closing up an entire week — which is incredible considering we made an offer and closed within three weeks. Michelle assisted us every step of the way and we are so incredibly thankful to have had her helping us.

Very friendly, it felt like my wife and I have know here for a while. She is very knowledgeable and professional.

The whole Veterans united team made you feel as though you were family very helpful and friendly which made an otherwise stressful experience enjoyable.

Michelle was crucial in helping us make a decision to go with Veteran's United Home Loans as our servicer. Her expertise was highly relied upon and we truly appreciate her attentive nature. Her professionalism was impeccable. We will definitely recommend her to our network of colleagues when they are read to purchase a home.

Michelle was very knowledgeable and always answered any question I had. She helped me with understanding the home buying process and made it very easy for me.

She was the best from start to finish