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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,496

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
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5 out of 5 Stars
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Holly Ray was expectational! She is so informative and made the process so much easier!

5 out of 5 Stars
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I think if this team made it any easier, they would have moved my hand to sign documents for me, but that feels illegal so I'm glad we didn't. Even when I was getting worried about financial obligations, Holly was able to talk me through a lot of options to help relieve the stress. I never thought going into so much debt would be this enjoyable!

5 out of 5 Stars
Would Recommend

The Team at Veterans United has helped us understand and appreciate what great customer service is. 10 across the Board they Rock!

5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Teza S.

Mr. Dapkus's team consists of very helpful and hardworking loan specialists, namely Lindsay Doty, Jessica Erb, and Kyle McCune. I hope to have these individuals work with me in the future.

5 out of 5 Stars
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10/10, would recommend to a friend. Absolutely G.O.A.Ted

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4 out of 5 Stars
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Megan’s work was asked several times to provide documents that they had already been provided. It was different people asking for the same thing which I think could’ve been resolved within VU rather than reaching out.

5 out of 5 Stars
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I had a very positive experience using Veterans United. I would recommend them to family and friends.

5 out of 5 Stars
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Very professional and kept us up to date on everything

5 out of 5 Stars
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5 out of 5 Stars
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They helped me all the way through the process and called me to let me know what was going on and they where always easy to get hold of

5 out of 5 Stars
Would Recommend

Both Holly and Amanda were terrific. Mike was also on point - helping where he could on my specific issue with the credit bureaus.

5 out of 5 Stars
Would Recommend

All in all I had a great experience with Veterans United. I spoke with Holly first and I did my shopping around for several other loan options and I can say without a doubt that not only did Holly win me the rate, but she won my trust. A win win I would say.

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

5 out of 5 Stars
Would Recommend

Jessica Erb was also excellent. I enjoyed working with her and she also provides very timely communication.This is our third some purchase with Veteran's United. We keep coming back because of the phenomenal customer service and ease of the process. I find the app and VU portal to be very user friendly and time effective. Holly and her team set the bar high for other lenders to compete with. They are true superstars! We have already referred her to several friends looking to buy a house. Great job Holly & Jess!

5 out of 5 Stars
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Everyone did an outstanding job. Was very helpful and helped with all our needs. Very good office and staff. I would recommend them to anyone.

4.5 out of 5 Stars
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5 out of 5 Stars
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It was evident that my Veteran's United loan officer and team put forth an exceptional amount of effort to meet our needs and complete the deal. They were welcoming and supportive throughout the whole process.

5 out of 5 Stars
Would Recommend

I was very pleased with my over all experience with Veterans United team, Holly Rae did a phenomenal job, and I got money back at closing. Great job Veterans United😁

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See all 1,496 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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