Veterans United made the entire home buying process very straight forward, efficient and simple. The My Veterans United online portal is very intuitive and simple to use for providing information to VU. Overall, the entire experience was very positive for us; we would be happy to refer Veterans United should we have the chance to do so.
Working with Michelle and Jessica was a great experience and painless. Home loan processes are never the most fun activity but going thru Michelle and Jessica removed the headache. The “to do” list and quick review on their side made this process great! Keep up the great work ladies!
Overall made the process easy to understand and simple to get through.
The team at Veterans United were always invested in my home buying process. My experience was not as I expected, it was more than I ever expected. They are truly dedicated to the American veteran and live up to their name.
Veterans United made my home buying process very convenient that it alleviated a lot of stress of buying a home.
This office out of Scott Air Force base is superb.
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VU will help you every step of the way to purchase your new home. No worries on the loan, all of the work is done for you! So simple!! The communication and commitment they strive for reassures the buyer through the entire process. Thank you Veterans United!
The whole process from beginning to final close was made much easier because of the knowledge and professionalism from the entire team, especially Mike Dapkus and Holly Ray.
Veterans united was on top of things since we started looking for a home in Dec we had a few hiccups but Veterans United helped get things squared away their patience and zeal to get us into our dream home amazed me Holly was really on top of things and we're grateful for her and she did I would highly recommend Veterans United Home Loans.
Highly recommended. Make them your first and only stop.
I was very upset with the last minute "requirements" that were placed on us. Title essentially required me to route paper work through my COC to verify that it doesn't cost me money to live on the ship while my family lives in FL. Essentially putting into question my word, and my ability to pay. I litterally have one of the highest credit scores and I'm still being questioned and having to jump through hoops for a loan. As a whole I was pretty disappointed with my service and felt taken advantage of. To this day I still don't understand why the costs at closing couldn't have been rolled into the loan. I guess it doesn't matter now just frustrated because I have to wait longer to give my faimly the things we want in our house.
Response from Veterans United
Jacob, the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Although we can not be responsible for the actions of thrid party companies such as the title company, we do share that stress with you. Please reach out to us if you would like to discuss your experience further
Want to save money like you have never dreamed of when buying a house or refinancing! If so, call Michelle Dapkus and watch her and her team work their magic!!! Extremely knowledgeable, very pleasant to work with and very positive personality. I very seldom take the time to send in reviews on people or businesses. Michelle and her team are very much deserving of this review!!! This is a definite Pay it Forward deal!!
Working with the united team was a pleasant experience.
Awesome customer service.
Amazing!!! I have no words to express how smooth was everything, I think I only received a phone call once (I rather be contacted by email than calls) and that’s it! I have the house I always dream about!! Thank you thank you thank you!!! For sure I will tell my others Active Duty friends to contact Michael Dapkus and his team if they are thinking about buying a house!! No words.. This will be my first 4th of July in my new home and I have no words!! Thanks Veterans United Home Loans!!
Veterans United was outstanding people to work with.they all went above and beyond..