My experience with VU started off by me just calling in to ask a few questions about a loan. I had no intention on applying right then. I spoke with Torie H and we stayed on the phone for almost an hour and I was sold and applied for a loan. She made me feel very comfortable and wasn’t PUSHY. After applying with Torie I was told that my actual loan officer was Melissa and she was on vacation. But that didn’t stop Melissa from calling me to introduce herself to me. From there she made my home buying experience the easiest and smoothest ever. I decided to float my rate and Melissa called me or texted me daily to let me know where the rate was and where I stood. My whole experience with her was awesome. Melissa and her team made me feel like I was a part of a family. She gets my vote for the BEST in the business.
I really had the best dream team. From Seller, to Lender, to the VA, to the agents. Thank you Miss Ashley and Miss Crystal. Always in the best interest of the client. So patient and kind and mindful. We all went through some hurdles but ultimately had to go through them to get through them and eventually shoot for the win, I love you all and thank you all. 🩶
It was fantastic
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
The entire team was great, but Clay was amazing! We ran into issues with another lender and Clay was able to pick up our file and get us to closing in less than 2 weeks. He did an awesome job!
Seth and his whole team did an excellent job throughout our home buying experience. They kept us very well informed about the whole process and kept in touch with us the whole time. If we needed anything or had a question they were very quick to respond. This is my second home I purchase through Veterans United and I would definitely recommend.
Ross and Becca are amazing.. Answered or called back same day when I called. You do your part and they'll do theres.
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I couldn’t have had a better loan officer. Crystaline put my nerves at ease and really made the whole process easy for me. I would highly recommend her to anyone.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Process was quick and easy they kept me up-to-date with everything
Top tier team he has there!
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The whole team was very responsive and made the whole buying experience a lot easier than I thought it was going to be. If I asked a question, it was answered quickly and confidently. I would definitely recommend Veterans United. Thanks to you all!!
Veterans United made our refinance process incredibly smooth from start to finish. Communication was clear, timely, and professional every step of the way. They took the time to explain everything, answered all our questions, and truly made us feel valued — not just like another loan number. As a Veteran, it’s reassuring to work with a company that genuinely understands and supports military families. I would absolutely recommend Veterans United to any fellow Veteran considering a refinance.
Jimmy Stranz and the team got us in a home in 20ish days. They were very prompt with communication. I would highly recommend Veterans United.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
The only issue I would address is buyer education. Although you have the educational videos I wouldn’t leave it to the buyer to review them. I would make it a requirement on the to do list to review those videos.
