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Scott Air Force Base, Illinois Reviews

Unedited and unfiltered reviews from Veterans and military families

1,603

Total Customer Reviews

99%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 84 Army service member reviews from Missouri

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5 out of 5 Stars
Would Recommend

From start to finish, working with Michelle, Lindsay, Alex, and Jessica at Veterans United was an absolute 10/10 experience. Buying a home can be stressful, but this team made the entire process feel smooth, organized, and honestly… way easier than I expected.Michelle sets the tone —knowledgeable, responsive, and always one step ahead. Every question I had (and there were plenty) was answered quickly and clearly, which gave me a ton of confidence throughout the process.Lindsay was incredible on the coordination side. She kept everything moving, made sure I knew exactly what was needed and when, and never let anything fall through the cracks. I always felt like I was in good hands.Alex brought a level of professionalism and attention to detail that really stood out. Everything was handled thoroughly and efficiently, and I never once felt like anything was being rushed or overlooked.And Jessica—just outstanding. Super helpful, easy to work with, and always willing to go the extra mile to make sure things stayed on track. You can tell she genuinely cares about the customer experience.What really stood out about this group is how well they work together. It felt like a true team effort the entire time—communication was seamless, expectations were clear, and they made what could have been a complicated process feel straightforward and even enjoyable.If you’re buying a home and have the chance to work with this team at Veterans United, take it. You won’t find a better group to guide you through it.

5 out of 5 Stars
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5 out of 5 Stars
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I got so lucky with my selection of my home loan team. They all worked amazing together and so fast. I am so grateful that I had this team!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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The Va United team that worked with, during the process was great. They were always on top of everything and helped us through the whole process until the house was finalized. They even surprised us with a home warming gift that was waiting for us at our new house. Great people to work with. I defiantly would recommend them to handle all your loan needs.

4.5 out of 5 Stars
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5 out of 5 Stars
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Great experience, everyone was knowledgeable, caring , and fast with processing. Mike and his team were wonderful!

5 out of 5 Stars
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It was smooth and everything was done in a timely manner.

5 out of 5 Stars
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I'm glad I chose Veterans United for my home loan instead of a civilian lending company. They were very knowledgeable in the ways of the VA home loan process.

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The representatives of Veterans United Home Loans were top notch. They made me feel comfortable as a first time home buyer. They took the time to explain things and talked slowly when I had questions. There were a few "problems" along the way they took everything in stride and we got past them. I don't have anything to compare them to but, as I said they were great

5 out of 5 Stars
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4.5 out of 5 Stars
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See all 1,603 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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