Very proactive. Competitive rates.
I won't work with anyone else.
Only the delay at closing prevents me from giving a top score.
Everyone I worked with went above and beyond to help us complete all we needed for our loan. I really appreciate that.
Everyone is thorough and friendly
Poor communication, misleading promises, zero sense of urgency by VU to get things done. Had to re-upload documents multiple times, had to ask about appraisal getting done multiple times, paid for it well in advance and didn't get done on time and pushed our closing out another week. Bought points and still paid a loan origination fee because "oh we'll lose money on this if they allow that" except they'll make that amount off of me in interest in the first two months.
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
It was an absolute pleasure working with Brice and Cole. Ill be recommending them in the future.
Gave us a better rate than a competitor, offered significant lender credits and were able to move forward with the loan even though I was furloughed during the government shutdown.
Timing could have been quicker, but things went great
The whole Veterans United team was the best. I will always go through Veterans United before anywhere else.
Really went smooth. The folks assigned were fantastic and kept us up to date.
Was a pleasure working with them.
Outstanding. For you that wrote APRs, right column and the some.
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NOT TO BAD TO DEAL WITH BUT MANY THINGS TO DO ARE NOT PRESENTED TO YOU AT THE BEGINNING OF THE PROCESS. SEEMED LIKE YOU THINK YOU ARE DONE WITH PAPER WORK THEN MORE STUFF SHOWS UP.
The process went smoothly.
The VU team made us feel comfortable and appreciated throughout the whole process - from well before we were under contract, to the day we closed, and even beyond. They were quick to respond to all of our questions, no matter the complexity and we always felt like we were their number one priority. The team was highly skilled, efficient, and empathetic - it felt like we had all been friends for years! I appreciate all the hard work VU put in to get us where we needed to be on closing day and would recommend them 1000 times over!
The process was very easy. I was kept well informed and every question I had was promptly answered.
Zach was great, I felt his team didn’t know how to lead without him but as a whole the team was great
