We have high praise for Veterans United. They made the process of buying our home so easy. Mike Wilson was always there to answer our questions and concerns every step of the way. The whole team we worked with were exceptional and we can’t say enough good about them!
My experience with VU was horrible!
Response from Veterans United
Hi Alvin,
I’m truly sorry to hear that your experience with Veterans United felt horrible. That’s not the standard of care I want anyone to have.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
After having gone through this process with Veterans United, I wouldn't want to go through it with any other lender. Top Notch. Efficient. Professional
Thank you Josh, Max, Molly and Dawn for everything! You all made a dream come true! #ProudVeteranHomeowner
I am not as tech savvy as some, and they really helped me move the process along. I’m very grateful for all their patience
Brian and his team were exceptionally helpful. They kept me on task and kept me informed anytime they needed something from me and we’re always willing and available to ask questions.
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Im not very good on computer, casey and team made it painless
Fantastic Team !!! Outstanding Service
Trey and Nico are hands down the best guys to work with!!
I would think the use of docusign might sped things up? my last refie in 2020 used it a lot, still had to physically close. maybe its the VA? My second go with VA loan Guarentee.Also you need redundancy built into your servers.. auto fall over to secondary server..Durel
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
I highly recommend this group for any veteran going through the home buying process. They were extremely helpful, very knowledgeable about the VA loan process and requirements, and overall a great group to work with. Start to finish a stellar group of people!
Jeff and his team was WONDERFUL to work with. Couldn’t have worked with a better bunch of people!
Process was easy and everyone was nice and courteous, especially Chris and his Team, I would use them again and again and I would recommend them to anyone who might be looking to buy a home
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Everyone was supportive and helpful.
From the very first call you and your team Miss Kelly have been a blessing. My family and I thank you.
We have gone through the homebuying process before and nothing compares to the customer experience that Veterans United provides. It is great to have a stress-free lender experience in this tough buyers market. Thank you Veterans United!
Veterans United has been outstanding from start to finish. I have worked with other organizations and Veterans United has been the easiest and a real pleasure to work with
Everything went smoothly from start to finish, the online platform was intuitive and easy to use. I like having the ability to check on my to do list from any of the emails I got from veterans United. That way I didn't have to keep track of 50 emails, as long as I have one that showed the checklist I could log in and see an updated version.
