We had a great experience with our loan officer and his entire team during our home buying process. We closed on our home on December 15, and they truly made everything happen quickly and smoothly. Communication was clear, timelines were met, and the whole process felt well-organized and stress-free. Their efficiency, knowledge, and support made buying our home a positive experience. We are very grateful for their hard work and would highly recommend them to anyone looking to purchase a home.
Amazing team very helpful along the way
I chose VU because of the name which I found to be deceiving. This company is worse than a lot of other companies that I know. They are not there to help veterans they are there to make money off of veterans. I would not recommend it to anyone.
Response from Veterans United
Hi Kelly,
I’m really sorry to read this and I understand why you’d feel this way. When someone chooses us because of our name and mission, it’s because they expect to feel supported and respected as a veteran. Hearing that your experience led you to feel misled is not something I take lightly.
Our goal has always been to help veterans navigate the home loan process with clarity and care, not to leave anyone feeling taken advantage of. I’m sorry that your experience didn’t reflect that intention. While I can’t change how this felt for you, I would truly appreciate the chance to listen and better understand what led to this frustration.
If you’re open to continuing the conversation, our Client Advocate team is here to help and to learn from feedback like yours. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Steve, Catrina and the rest of the team were absolutely amazing!!!!!! They made me feel comfortable every step of the way and they explained things to me in detail to help me understand. Great job by the team I really appreciate them more than I could ever express! Thank you again
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
Everyone was extremely helpful at every single level of this process
Ready to see for yourself?
Experience first-hand why 357,572 homeowners give us a perfect score!
Max and his team have been super helpful and informative with the whole process. Especially with all the updates along the way.
Outstanding and professional service
The veterans united are absolutely 💯 a dream team, that’s exactly what they send me when I started the process, they all have been supporting me in this journey and process for me, my husband always took care of us bying and sale of our home, 🏡 I am older I was overwhelmed but the team coach me every step of the way!
My realtor was amazed how quickly they responded to what ever she needed to make it happen!
Thank you so much for the professional support and help you gave me! God bless you all Rosalia Danniballe 🙏❤️
Everyone involved did a fantastic job & I greatly appreciate their efforts & support!
Ready to see for yourself?
Experience first-hand why 357,572 homeowners give us a perfect score!
had nothing but a great experience with VU and Kelly
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
Make life easy and go with Veterans United very attentive very informative 10 out of 10 would recommend!
We had the absolute smoothest process working with Veteran's United. We were able to get into our dream home within a month!
The experience with Veterans United was outstanding. Scott Hutto, Curtis Wiegand, and Gabby Gawronski were very professional and explained everything perfectly. It was my first home buying experience, the way they interacted with my question and concerns made me feel comfortable and heard. I would highly recommend this service to my fellow veterans, they will take care of you - this I can GUARANTEE.
Conduct, according to my view it was on point from the start.
