Working with Hanna and Amanda was absolutely amazing from start to finish. We had to start the process while overseas and had a lot of questions, and they took the time to explain every step clearly and patiently. The communication was consistent and transparent, and we always felt supported and informed.They made what could have been a stressful process feel simple and even exciting. Everything was handled efficiently — from the pre-approval to closing — and Hanna made sure we locked in the best rate and stayed on track with our timeline.I’m so grateful for the professionalism, kindness, and expertise that made buying our home such a positive experience. I’d recommend Hanna and Amanda with Veterans United to anyone looking for a dependable, caring, and knowledgeable loan officer and coordinator.
Phil kept us filled in every step of the way.
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
It is the first time I have ever had a team approach that was more focused on my needs as a customer than it was on how much money would be made off me. Every member of this team was outstanding!
Absolutely terrible experience from start to finish. I started with asking my my old officer if the current offer online was the best VU had. He said it was the best he had. I then went to comeptitors and informed him I found several with better rates. VU came back with an that only looked extremely strong at the start but got worse as the progress of my refinance went along.
Response from Veterans United
Hi Axayacatl,
Thank you for sharing this. I know you’ve already spent time talking with one of our Client Advocate managers, and I’m sorry this refinance still felt so up and down for you. When the numbers don’t feel steady, it can make the whole experience really stressful, and I hear that in your feedback.
If there’s anything that still feels unresolved or if you’d like another set of eyes on what happened as things moved along, My team is here to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We are in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you contact us after hours.
The loan team that we have specifically, Dan has been out outstanding and extremely helpful
Justin W. Is an asset to your company. A person of character. We experience above and beyond service from Justin. In regard to all not mention. The entire team at Veterans United is welcoming and customer service driven. Outstanding experience initial purchase and refinance.
Outstanding service and help.
The website was easy to access and navigate, and having everything automated made the process smooth, allowing me to work on my time line, and get it done as soon as I'm able.
A fantastic experience, and easy for a first time buyer.
Everything was seamless and Tim and his staff are so helpful and amazing !
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
Veterans United is truly an amazing company. They take such good care of their clients from the beginning of the home loan process and through refinance. I appreciated their patience and kindness through every phase of the process. They treat you like family and I would definitely recommend them to my other veteran friends.
I met Amy Carder several years ago and elected to stay with the organization based on her professionalism and ethical behaviors.
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Michael, Justin, Shari, and Gabby did everything they could to get me into my house. I really appreciate everything they did.
VU went above and beyond to make this process as painless as possible. The appraiser was the problem, NOT VU. My team was awesome!
Sam Carmack is the BEST Loan Officer. He’s attentive, knowledgeable, personable, and dedicated to his clients.
It was a wonderful experience.
