Our only issue with Veterans United is their inability to call us when we needed them. I understand that a call to the UK is long distance but is absolutely doable. We also had issues with the underwriter and their lack of communication, information from the underwriter was passed to Veterans United and then to us which let to an enormous amount of stress.
They worked great as a team. Maybe a little more proactive updates throughout the process. Communication was great when I inquired but sometimes it seemed as if I was not hearing updates as often. Probably more so related to my personal preference and not a reflection of their team. I may have jumped ahead of them on some things because I was anxious. I would definitely recommend.
This is my 5th time buying/refinancing a home and by far the worst experience. I would highly discourage anyone at Scott Air Force Base from using this business in the future.
Response from Veterans United
William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the process can help us gain knowledge on this issue.
Michelle and her team at the Scott AFB office of VU made my home loan process feel easy and stress free! Having had so many of our clients chose to work with the Dapkus Team in the past, made them my only choice for my own personal home purchase! Michelle took the time to educate me on loan options during the early stages of my home search and to help me decide which loan type would best fit my goals. She answered all my questions and provided support all along the way. Because of all the time she took and her expertise as a loan officer, I had a great experience during my home loan process. Once under contract I had the pleasure of working with the rest of the team, Holly was a pleasure, she quickly got my file up and running and taught me how to send documentation in and showed great care! Diane was amazing to work with, she always communicated promptly and with all the details I needed, going above and beyond to get things done for me! She and Holly were a huge part of making the whole process stress free from start to finish. I thought the tools they used to communicate and share information were great and easy to use, and appreciated the personal touch of calls and text to follow up when needed. The whole process felt very personal and efficient! Thank you Dapkus team, Diane, Holly, Ashton and everyone else on the closing and underwriting teams for making this process as stress free as possible!
Painful and costly
Response from Veterans United
Thank you for your response Kevin. We're sorry if your loan experience was not what you were expecting. Our Client Advocate team is available to research and address your concerns if you would like to share more information.
